IT Manager

A healthcare organization is seeking an experienced IT Manager to lead a remote team focused on IT training application support systems readiness end-user success and operational technology support. This role is ideal for a hands-on IT leader with strong healthcare technology knowledge experience supporting clinical and administrative systems and the ability to improve system stability data accuracy compliance and user adoption in a fast-paced healthcare environment.

The IT Manager will oversee a team responsible for application support end-user training workflow documentation system readiness and day-to-day technology support. This position requires a service-focused leader who can manage priorities support remote employees partner with internal stakeholders and ensure users receive consistent professional and high-quality support.

Lead coach and support a remote team of IT training application support and technical support specialists

Oversee the design development configuration and delivery of IT and healthcare application training programs

Support system stability application readiness data integrity workflow efficiency and compliance requirements

Partner with clinical operational administrative and technical leaders to align IT support and training efforts with organizational needs

Maintain and improve documentation workflows training materials support procedures and knowledge base resources

Monitor team performance manage schedules and assignments prioritize workloads and ensure timely issue resolution

Provide hands-on support and guidance for escalated technical application access workflow and user support issues

Promote a service-first culture focused on accountability collaboration communication and continuous improvement

Ensure IT support activities align with healthcare regulations HIPAA requirements privacy standards security expectations and organizational policies

Identify opportunities to improve user experience system adoption support processes and overall IT service delivery

Associates degree in Clinical Informatics Computer Science Business Information Technology Healthcare Administration or a related field

OR

High school diploma or equivalent plus at least 2 years of IT operations healthcare IT application support or technical support experience

Active HIPAA compliance credential/training

Strong working knowledge of IT workflows healthcare applications data integrity end-user training and support best practices

Experience leading teams managing priorities coordinating workloads and supporting remote employees

Strong communication organization documentation problem-solving and leadership skills

Ability to work collaboratively with clinical operational administrative and technical teams

Ability to manage competing priorities in a fast-paced healthcare environment

Prior management supervisory or team lead experience in healthcare IT application support clinical informatics IT operations help desk or training

Experience supporting EHR EMR practice management revenue cycle scheduling or other healthcare-related software systems

Experience developing training materials standard operating procedures workflow guides or knowledge base documentation

Experience with remote team management ticketing systems system implementation support or application rollout support