IT Helpdesk Support Technician
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Job Summary
This is a full-time remote helpdesk position supporting 6080 end users across multiple client accounts. Youll be handling day-to-day IT issues onboarding new hires and keeping everything running smoothly inside an Office 365 environment. The client will train you on their tools and processes what they cant teach is reliability communication and the drive to own your work.
Tasks
- Handling Tier 12 support tickets hardware software connectivity peripherals
- Setting up workstations and accounts for new hires at client sites
- Supporting Office 365 Outlook Teams SharePoint One
- DriveTroubleshooting printers VPN and authentication issues
- Keeping tickets documentation and asset records clean and up to date
- Occasional onsite visits when remote support isnt enough
Requirements
- 12 years of experience in IT support or a helpdesk role
- Fluent English youll be speaking directly with US-based clients in professional environments
- Familiar with Windows and Office 365 basics
- Chicago timezone aligned (CST) full-time availability
- Coachable responsive and takes ownership without being chased
- A or Microsoft 365 certifications are a plus not a requirement
About Company
What do we DoWere building a global network of exceptional talent who want meaningful work with world-class entrepreneurs.Who Youll Become As a Copilot youre not just a virtual assistant youre a strategic partner. Work directly with founders and executives who trust you with critical ... View more
