Integrations Program Manager, Twitch

If you are interested in this position please apply on Twitchs Career site Us:

Twitch is the worlds biggest live streaming service with global communities built around gaming entertainment music sports cooking and more. It is where thousands of communities come together for whatever every day.
Were about community inside and out. Youll find coworkers who are eager to team up collaborate and smash (or elegantly solve) problems together. Were on a quest to empower live communities so if this sounds good to you see what were up to on LinkedInandX and discover the projects were solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interview process.

About the Role

This is a Program Manager II role on the Integrations team within Community Trust Business Operations & Integrations. You will report to the Director of Business Operations & Integrations and join a small high-impact team of program managers responsible for CTs full GTM portfolio. Youll be the primary CT point of contact for a set of product and initiative launches managing them end-to-end from intake through post-launch across every org at Twitch from ICs to executives.

You can work in San Francisco CA; Irvine CA; Los Angeles CA; Seattle WA

You Will
- Own a portfolio of product policy and operational launches end-to-end from scoping through delivery and post-launch follow-through including launches that impact CTs global outsourcing operations.
- Pull the latest information from product teams (timelines scope changes risks) and push relevant updates to CT stakeholders so the org is never caught off guard.
- Manage timelines identify and mitigate risks proactively and know when to flag something to your manager for escalation.
- Represent CT in cross-functional trade-off discussions through Safety By Design and broader launch planning surfacing operational concerns and helping partners understand CTs perspective on enforcement feasibility compliance and customer experience.
- Build and improve the systems that help the team scale whether thats process improvements better tooling or new communication norms.

Perks
- Medical Dental Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount


About the team
Community Trust (CT) exists to foster an environment where streamers and their communities thrive while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement fraud prevention and customer experience. Within CT the Business Operations & Integrations team is the operational backbone encompassing four functions (Business Operations Financial & Contract Management Go-to-Market and Safety by Design) split across two sub-teams: BizOps and Integrations.



The Integrations team which this role sits on is the connective tissue between Community Trust and the rest of Twitch. We own the CT Readiness Program ensuring every product monetization regulatory or business development launch is operationally ready before it reaches our community (200 launches per year). We also co-own Safety By Design the process by which safety risks are identified and mitigated before products ship. Were building a team that can anticipate whats coming and react to whats arrived getting CT into planning conversations earlier simplifying how Twitch launches safely at scale and building the systems that allow a small team to have outsized impact.

- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of program or project management experience in a cross-functional environment with multiple (5) concurrent workstreams.
- Demonstrated ability to take ambiguous undefined work and structure it into a clear plan with owners milestones and accountability.
- Proven ability to influence without authority building alignment navigating disagreement and driving outcomes through trust rather than positional power.
- Comfort managing stakeholder relationships across levels (IC through Director) across orgs and across competing priorities. You know when to escalate when to negotiate and when to move forward.
- Strong written and verbal communication able to distill complex work into clear concise updates for any audience from a Slack thread to an executive briefing.
- High emotional intelligence and a collaborative orientation you build trust quickly upwards downwards and across. You lead with empathy adapt your approach to the person and the context and understand that relationships are the foundation of influence.

- Understanding of what it means to balance user safety with product velocity in a platform environment.
- Comfort with systems-thinking and process design youve built or improved the frameworks a team relies on to operate by meeting people where they already work.
- Experience in Trust & Safety content moderation policy operations or regulatory compliance.
- Experience supporting go-to-market or launch readiness programs where multiple workstreams and dependencies converge on shared timelines.

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 74200.00 - 129800.00 USD annually
USA CA San Francisco - 81600.00 - 142800.00 USD annually
USA NY New York - 81600.00 - 142800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually