Information Technology Applications Intern
Job Location:
Bowling Green, OH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Summary
Provides technical support to ComputerNetwork and software users by performing the following duties.
45% Daily Operations
- Resolving simple and basic support issues.
- Documenting and tracking support issues using the Zendesk helpdesk application.
- Monitoring Zendesk helpdesk and incoming and outgoing telephone voicemail e-mail and in-person requests for assistance from users experiencing problems with software and other computer-related technologies. Evaluates and prioritizes projects and support issues.
- Learning all IT Department standards and procedures.
35% Application/Software Support
- Assisting with the installation configuration or tuning of the system.
- Providing technical support and troubleshooting software application-related issues.
- Assists with application upgrades and maintenance and coordinates with users and vendors as needed.
- Providing technical support and troubleshooting assistance on software application-related issues.
- Communicating with application vendors to resolve issues.
- Evaluating new software versions.
- Actively learns and builds understanding of core concepts related to the role.
10% Special Projects
Completes special projects as directed by the manager.
10% Determination
Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.
Education and/or Experience
At least one year of related IT experience and/or training; or equivalent combination of education
and experience.
Required Experience:
Intern
About Company
Houchens Insurance Group is an award-winning agency, serving all 50 states. Rely on us to understand your risks and industry. Request a quote!
