Implementation Engineer

In short: were looking to connect with Implementation Engineers (hybrid or remote) who are passionate about making healthcare better and excited by solving technical problems advising customers and influencing product direction alongside our R&D team. Compensation is commensurate with experience and the range is $80000-$85000 and includes salary stock options paid time off healthcare coverage and additional benefits.

*We are prepared to offer a sign-on bonus to those who are qualified and able to start by July 1 2026*

Hi Im Shannon Implementations Manager at EnsoData!
Were excited to connect with future teammates who are passionate about making healthcare better. If you have experience in customer success technical problem solving healthcare SaaS integrations or Pythonand enjoy partnering closely with customers to drive successwed love to learn more about you.

The mission of a Implementation Engineer is the technical bridge between sales and long-term support. They own the technical delivery of the product ensuring that new sites and features are integrated seamlessly into the clients clinical environment. They solve complex integrations and customize the platform to meet specific site requirements.

This role combines project leadership technical problem solving and customer advocacy to ensure successful implementations scalable solutions and continuous product optimization. Were looking for those who enjoy owning projects from implementation through training (or execution) proactively identifying opportunities for improvement and building repeatable processes that scale with our growing customer base.

On a given day this could include:

• Leading customer onboarding and implementation projects by mapping technical integrations defining milestones coordinating stakeholders training clinical teams and configuring diagnostic workflows for successful go-live
• Managing multiple customer initiatives simultaneously ensuring project timelines technical dependencies and communication plans stay on track
• Driving technical issue resolution from initial discovery through root-cause analysis solution design implementation validation and customer communication
• Partnering directly with sleep technologists physicians IT teams and operational leaders to gather feedback identify workflow improvement opportunities and implement configuration enhancements
• Translating customer needs into actionable product feedback and improve the overall customer experience
• Developing scalable documentation implementation playbooks troubleshooting guides and operational processes that improve consistency as EnsoData grows
• Advising customer teams on workflow optimization adoption strategies and best practices to maximize clinical efficiency diagnostic accuracy and long-term success with EnsoSleep

The scope complexity and ownership of projects will scale based on experience and role level.

About EnsoData

EnsoData strives to make healthcare more accurate efficient and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution EnsoSleep reduces the time clinicians spend analyzing scoring and managing sleep studies. This results in a simplified and accelerated patient testing diagnosis and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine from monitoring patient health in the ICU or through wearables to detecting and capturing seizure data to providing earlier detection of heart disease diabetes stroke and Alzheimers.

Here is a little about what we are doing in the world of sleep medicine...

EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management

EnsoHST- FDA-Cleared AI-Powered Sleep Diagnosis Using Pulse Oximeters

**Here is a link to learn a little about our Celeste app!

• 1-5 years of experience in customer support as a technical problem solver customer support engineer sales/solutions engineer hospital clinical engineering practitioner or as a clinician providing technical support to fellow clinicians
• 3 years in a healthcare or healthcare adjacent role preferred
• Experience writing and reading software through:
• Bachelors degree including programming coursework (preferably Computer Science Biomedical Engineering Health Informatics or a related technical field)
• Graduation from a development bootcamp
• Professional experience in writing software on-the-job
• Technical knowledge: Proficiency in SQL APIs and healthcare data standards (HL7)
• Problem solving: Ability to troubleshoot complex networking cloud infrastructure or data mapping issues
• Project management: Experience managing technical milestones and communicating status to stakeholders; PMP a bonus
• Soft skills: Clinical empathy - the ability to speak technical jargon with IT and value-based outcomes with clinicians
• Communication: Demonstrated ability to ask technical questions of non-technical end-users translate their expressed feedback into required changes and communicate back timelines
• Previous experience at startup tech software engineering or similar company a plus
• Ability to travel approximately 15% of the calendar year

Company Culture - Embrace the Pineapple! How do we do this

Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere

Put Customers First - delights customers by working closely with them to support their initiatives

Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping ones teammates

Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams

We also practice a Focus on Quality and look for teammates who dont cut corners and demonstrate integrity and attention to detail

The benefits package includes but is not limited to the following:

Hybrid/Remote Company - we are a company with hybrid and remote options. That being said we have an amazing office headquarters in downtown Madison WI with views of the capitol that you are welcome to work case you didnt know Madison has consistently been ranked as one of the top places to live in the US ( )!

Health dental and vision insurance with options to choose a plan that fits you and your dependents needs.

Paid time off options - we want our employees to rest recharge and feel better.

Stock options - we want team members to feel ownership in the organization. When EnsoData does well you do well.

Company Bonus Program - if we do well we want to reward our team members! This position may include participation in the company bonus program.

401k to help people invest in the future.

Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!)

Interview Process - when the timing is right...

1. Our hiring team will choose candidates that most closely align with our needs.
2. We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other discuss your experience and explain the position in more detail.
3. Expect an opportunity to show your skills.
4. The final candidates will have a chance to meet a few people from the team.
5. Offer!

EnsoData is continuing to grow and while we may not have an immediate opening for this role today we are actively building relationships with exceptional Implementation Engineers for upcoming opportunities. If youre passionate about improving healthcare thrive in customer-facing technical roles and are interested in future opportunities with EnsoData wed love to hear from you. Our team thoughtfully reviews every application and will reach out as opportunities align with our hiring needs.

Lets talk

EnsoData seeks to recruit hire and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria women and other marginalized folks tend to only apply when they check every box. If you think youre a great fit but dont necessarily check every box on the job description please still get in touch.

To learn more about our ongoing commitment to diversity see our updated website here.

Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future.

Equal Employment Opportunity

EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against nor do we tolerate unlawful harassment against team members or any other covered persons on any basis of race color protective hairstyles national social or ethnic origin gender pregnancy childbirth gender orientation identity or expression sexual relationship or romantic orientation marital civil union or domestic partnership status family or parental status age protected veteran status arrest record expunged or sealed convictions criminal history source of income credit history housing status physical mental or sensory disability medical condition genetic information religion or any other status protected by the laws or regulations in the locations where we operate.

We value celebrate and support diversity inclusion and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit hire and retain the most talented people from a diverse candidate pool. We strongly encourage women people of color LGBTQIA individuals people with disabilities members of ethnic minorities intersectional individuals foreign-born residents and veterans to apply. We have a deep conviction that diversity and inclusion among our teams our communities and our physical and virtual workplaces is vital to the success of EnsoDatas mission to improve healthcare access outcomes and affordability for patients and communities everywhere globally.

If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application please contact Angela at

Required Experience:

IC