GSOC Lead Operator

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As a member of our Global Security Operations Center you will report directly to the Global Security Manager. You will assist in the responsibility for overseeing team members during a designated your role you will ensure GSOC team members adhere to all post orders protocols procedures regulations and compliance with company policies. You will be the first point of contact for escalations on incidents and emergencies in the absence of Security Management. You will play a vital role in safeguarding our operations and assets around the world. You will work to ensure a secure environment for employees clients and partners while utilizing advanced technology to monitor and respond to security incidents.

Your Day-to-Day

• Monitor alarms including fire door and duress alarms while answering routine and emergency calls.
• Monitor CCTV to protect the building and assets also to prevent or help stop any crime from occurring.
• Respond to life safety incidents (medical emergencies natural disasters) and dispatch security officers ERT police fire and EMS personnel as needed via phone and radio.
• Able to manage and handle situations of a sensitive nature and maintain companys confidentiality and information security practices
• Create dispatch records for each officer deployed during your shift and initiate incident reports and work orders as needed.
• Collaborate with the Emergency Response Team (ERT)
• Monitor Alert media to identify analyze and support all events and incidents that impact or potentially could impact operations facilities and employees globally
• Troubleshoot technical issues with security systems including CCTV and access control to ensure proper functionality.
• Actively participate in projects related to the GSOC role with responsibilities ranging from providing input and guidance to taking full ownership of initiatives based on individual expertise and capabilities.
• Monitoring live AB4 body camera footage.

Basic Qualifications

• High school diploma or equivalent; associate or bachelors degree in security management Criminal Justice or a related field preferred.
• 1-3 years of experience in security operations law enforcement or related fields.
• Possess a Remote Pilot Certificate (Part 107) &/or be able to possess within 120 days of hire.
• Familiarity with security CCTV monitoring systems and protocols.
• Ability to manage multiple lines of communication and multitask.
• Basic proficiency with surveillance and alarm systems.
• Strong verbal and written communication skills for clear incident documentation and reporting.
• Strong communication and interpersonal skills with a professional demeanor in all interactions
• Proven ability to maintain composure and professionalism in high-pressure situations.

Preferred Qualifications

• Advanced degree in Security Management Criminal Justice or a related field.
• 3-5 years of experience in a GSOC corporate security or a similar role.
• Experience in incident response and crisis management.
• Knowledge of physical security protocols and procedures.
• Strong analytical and critical thinking skills.
• Understanding of global security challenges and cultural sensitivity for operating in diverse environments.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .