General Manager Retail Operations
Job Location:
Schenectady, NY - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
The Role
The General Manager (GM) will be the operational engine and #2 to the CEO. While creative we are a logistics company at our core shipping thousands of rental units across the country annually from our studio and warehouse and operating two retail locations and an online store. The GM will oversee the daily operations across all locations and business units. This role requires a unique blend of operational excellence proficiency in modern business systems (e.g. SaaS ERPs Shopify HubSpot AI Agents MS Office) flexible but disciplined people management a growth mindset to drive sales and high-EQ leadership to manage a multi-generational workforce as the CEO leads the company through significant technological operational and cultural change.
Key Responsibilities
- Operational Excellence & SOPs: Must be an operations savant! You grok on managing logistics setting and adhering to operational procedures and quality standards and managing to KPIs. Codify and enforce SOPs across all departments to ensure consistency compliance and scalability.
- Sales & Growth: Partner with the CEO to develop and execute sales strategies. Identify market opportunities in both the rental and sales sectors to increase year-over-year revenue and profitability and drive operations execution to deliver on sales.
- Quality & Customer Service: Set and maintain rigorous quality standards for costume curation production and maintenance. Overhaul customer service protocols to ensure every client receives an experience worthy of our 109-year reputation.
- Change Management & Leadership: Mentor a staff that includes veterans and new talent fostering a culture of mutual respect and adaptability during our technological overhaul and cultural shift from a family-owned business to a high-growth employee-owned enterprise.
- Strategic Problem Solving: Operate as a proactive partner to the CEO communicating risks challenges and opportunities. Rather than just identifying obstacles you will be expected to draft and present data-backed solutions and implementation plans that are measurably effective.
What Success Looks Like - First 90 Days
- Master the fundamentals of the business and operationsthe team products/ services customers financials and how we measure success critical SOPs.
- 100% of contracted orders are shipped on-time and meet the highest quality standards.
- 100% of customer concerns are addressed in partnership with the CEO and department managers.
- Master key technology systems (Quickbooks Online Shopify HubSpot 4D) demonstrating you can access and leverage the data to inform decisions create and automate plans and provide reporting.
What Youll Bring
- 7 years of experience in operational management(Retail Production or Logistics preferred).
- 5 years of management experience as an operations leader preferably in a medium to large operationally complex or high-growth company where logistics and operational excellence were critical to success.
- Proven track record of managing complex ERP/systems migrations (specifically Shopify and HubSpot ecosystems).
- Strong financial literacy with experience in QuickBooks Online and P&Lmanagement.
- Exceptional leadership skills with a lead-by-example mentality. Ability to balance the creative needs of a costume house with the rigidrequirements of high-volume fulfillment.
- Must haveat least 3 professional recommendations related to results delivered professionalism trustworthiness and leadership.
- Bachelors degree required (business accounting finance or related). MBA preferred.
Must-Have Technical Skills & Tools
Read and understand a profit & loss statement and take next-best-action.
Strong proficiency in Quickbooks/Quickbooks Online.
Understands and can access reports from Shopify Amazon Etsy or another online platform to understand and drive sales identify opportunities.
- Disciplined and accountableyou own itwins/losses and execute consistently.
- Data-driven mindsetcomfortable managing to metrics identifying indicators and KPIs and using reports to inform action.
- Accurate and detail-orientedmust sweat the details and strive for 100% accuracy every time every day.
- Trustworthy and discreetyou never share financial or confidential information and dont use your access to this information for personal gain.
- Friendly and professionalfriendly and approachable for customers and staff while ensuring your duties are professionally executed.
- Self-starter and problem solverworks well solo or collaboratively and proactively identifies opportunities and executes solutions.
- Strong communication management and leadership skillscommunicates well and proactively with the CEO manages and leads teams and projects independently.
- Mission-alignedloves theatre and theatre folk and wants to ensure its transformative benefits are available to actors of every age everywhere.
Work Schedule and Location
- Full-time nonexempt position40 hours per week.
- On-site. Must be located in NY Capital Region near Schenectady.
Benefits
- Medical Dental and Vision Insurance
- 401(k) Retirement Plan
- Learning and Development opportunities to advance your career
- Employee Stock
- Employee Discount
To Apply
To apply submit your resume and a cover letter explaining why youd be a great fit for this position.
The Costumer is an equal opportunity employer. This job description is not an exhaustive list of duties and additional responsibilities may be assigned.
Required Experience:
Director
About Company
Teamshares will help a network of 10,000 small businesses become employee-owned to make a dent in wealth inequality and create stronger, enduring companies.
