Field Support Representative Diagnostics, Des Moines, IA

Job Location:

Des Moines, IA - USA

Hourly Salary: $ 30 - 35

Posted on: 13 days ago

Vacancies: 1 Vacancy

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Job Summary

As a Veterinary Field Support Representative (FSR) for Diagnostics you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same and youll spend your time in the field building relationships solving problems and supporting customer success.

This is a highly dynamic customer-facing role for Veterinary Technicians and Practice Managers where you will visit customers daily adjust your schedule as needed to support customer events and occasionally accommodate visits to emergency practices.

Why this role matters:

We build some of the most innovative products in the veterinary diagnostics industry solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.

Were looking for individuals who:

Are strong communicators
Have strong organizational skills
Are empathetic and collaborative
Are customer-focused team players

Learn more about Field Support opportunities: this role:

You will travel up to 75% of the time (5 days of car travel per week and 6-8 overnights per month); weekend hours and weekday overtime may also be required; when not traveling you will be working remotely from a home-based office
You will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte Catalyst One SediVue InVue)
You will support critical customer visits providing onsite technical troubleshooting when things dont go according to plan
You will utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner
You will manage your schedule based on the unique attributes and needs of your customers while also keeping a focus on your own professional development and growth

What you need to succeed:

3 years of experience working in a veterinary practice or similar work experience
Familiarity with IDEXX products
Valid drivers license and acceptable driving record required
Residency in the Des Moines IA area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory self-relocation would be required)
Ability to build and maintain relationshipsto gain confidence and trust from others
Strong communication and ability to collaborate with customers management and peers
Planning and prioritization skills to make quality timely decisions
Effective listening skills to discover customer needs and adapt your approach and demeanor to different situations
Comfort learning and using technology such as computers tablets and smart phones (computer networking experience is a plus)
Ability to perform the physical aspects of the role including extending and reaching with hands and arms using hands and fingers to handle squeeze twist and manipulate objects controls and tools; plus occasionally climbing balancing bending stooping kneeling or crouching; and lifting moving and carrying up to 60 pounds
Specific vision abilities including close vision color vision depth perception and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within assigned area drive car for extended periods and work and/or have contact with animals

What you can expect from us:

Hourly rates targeting $30 - $35 / hour based on experience
Opportunity for annual cash bonus
Health / Dental / Vision Benefits day-one
5% matching 401k
On-the-job training and career advancement opportunities
Additional benefits including but not limited to financial support pet insurance mentalhealth resources volunteer paid days off foundation donation matching company car and more
A dynamic and exciting career that utilizes your veterinary practice experience and technical skills allows you to travel meet new people expand your knowledge and skill set all while positively impacting the lives of pets and their owners
To consistently meet new people and building relationships with our customers
Continued growth within your position through comprehensive training programs

Why IDEXX:

Were proud of the work we do because our work matters. An innovation leader in every industry we serve since 1983 our team members help pet owners worldwide keep their companion animals healthy and happy ensure safe drinking water for billions and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global culture is one that embraces challenges and encourages learning and discovery. At IDEXX youll be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list youll find it here.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

Required Experience:

Unclear Seniority

As a Veterinary Field Support Representative (FSR) for Diagnostics you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same and youll spend your time in the field bui...

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Idexx

Enhancing the health and well-being of pets, people, and livestock.

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