Enterprise Customer Relations Night Shift

Must be able to work on-site in downtown Columbus OH the following schedule: Monday Tuesday Wednesday & Thursday 4pm-2am

We are looking for highly professional customer-focused individuals to support our Enterprise Accounts team in a specialized communication role. As a Customer Relations Coordinator you will be focused on Enterprise Communication; you will serve as the primary point of contact for customers and drivers ensuring clear timely and consistent communication throughout the lifecycle of a shipment.

This role is designed for individuals who excel at problem-solving relationship management communication and real-time coordination to deliver a high level of service. You will be responsible for relaying information addressing issues as they arise and ensuring both customers and carriers remain aligned. Your focus is to serve as a primary point of contact for all parties involved during the after-business hours of your shift resolve issues proactively communicate and ensure a seamless customer experience 24/7/365.

What youll be doing.

• Customer Communication: Act as the primary point of contact for enterprise customers and carriers providing updates and maintaining a high level of service
• Driver & Carrier Communication: Proactively communicate directly with drivers and carriers to relay expectations updates and key information
• Issue Identification & Resolution: Address and help resolve shipment issues in real time (delays missed updates miscommunication etc.)
• Information Relay: Serve as the communication bridge and resolution between customers carriers and internal teams
• Proactive Updates: Ensure customers are informed of any changes delays or disruptions before escalation
• Relationship Management: Build trust through consistent professional and solution-oriented communication
• TMS Updates: Accurately log communication notes and updates within our system and ensure all information is entered in customer specific TMS
• Spot Pricing: Provide real-time pricing for customer requests and coordinate response with internal teams

What youll bring to the table.

• Strong Communication Skills: Clear confident and professional communication with customers and carriers
• Problem-Solving Ability: Ability to think quickly and help navigate issues as they arise
• Customer-First Mindset: Passion for delivering a high-quality customer experience
• Composure Under Pressure: Ability to stay calm and effective in time-sensitive situations
• Attention to Detail: Ensure accuracy when relaying information across multiple parties
• Organization & Multitasking: Manage multiple conversations and priorities simultaneously
• Bachelors degree or relevant experience preferred
• Experience in a similar role managing enterprise accounts in the logistics industry is a plus!

Who this role is ideal for.

• Someone who enjoys solving problems and thinking on their feet
• Someone who thrives in fast-paced reactive environments
• Someone who prefers communication and coordination over sales or negotiation

What we bring to the table.

• Dont worry about paying for parking weve got you covered
• We care about your well-being so we contribute to the cost of your health benefits
• Invest in your future with our 401K match and profit sharing
• Paid training
• Quarterly team outings happy hours and events - Fun work culture

Trophys In Our Case.

• Inc. 5000 Fastest Growing Private Companies in America 2023 & 2024
• Great Place to Work Certified
• #1 Fastest Growing Privately Held Company in Central Ohio
• Largest Central Ohio Privately Held Company
• Named a Best Place to Work
• 2024 Building Columbus Awards: Best New Office Project

Who we are.

BBI Logistics offers transportation solutions including but not limited to drayage truckload intermodal LTL expedited purchase order consolidation route optimization cold storage expedited delivery and natural disaster response. As a rapidly growing company BBI is quickly becoming a premier transportation provider nationwide.

#betterwithbbi

BBI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin genetic information disability or protected veteran status.