Enrollment Process Representative II start July 13th

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

To be considered for this role you must reside within 60 miles of either Lincoln NE Madison WI or Brownsville TX.

This is a work from home position.

Pay for this role: $16.50/hour

JOB RESPONSIBILITIES:
1. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
2. Contribute to Continuous Process Improvement.
3. Ensure integrity of data and information.
4. Validate and update information in the Loan Servicing systems.
5. Review prior lender service and payment histories.
6. Staying updated on company and department communication emails and procedures.
7. Attending team meetings and required trainings.
8. Completing corporate trainings and quarterly meeting with leadership
9. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday FMLA or make up time if approved)
10. Working required overtime as needed.

Additional Requirements:

Employment and continued employment are contingent having obtaining and maintaining a favorable clearance

Must reside in the United States and be a United States citizen

This process involves collecting and providing 7 years of previous work experience previous addresses and contact information of people that can verify this information

Must not be delinquent or in default withany federal debt

Final suitability determination is the sole discretion of the Department of Education

EDUCATION:
High school degree or equivalent required.

EXPERIENCE:
1. 1 - 2 years customer service experience and/or general work experience preferred.
2. Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
1. Service Excellence
2. Oral communications
3. Written communications
4. Teamwork
5. Accuracy/Attention to Detail
6. Working with MS Office
7. Business Math
8. Problem Solving
9. Managing Multiple Priorities
10. Basic Computer skills

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.