Driver Technology Specialist

The Driver Technology Specialist provides hands-on operational and technical support for PS Logistics driver-facing technology platforms. Reporting to the Driver Technology Manager this role is the frontline point of contact for driver and fleet manager technology issues device support and platform administration tasks. The Specialist plays a critical role in ensuring that drivers across all Asset Group subsidiaries have the tools access and support they need to operate effectively consistent with PS Logistics driver-first culture.

Essential Duties and Responsibilities include but are not limited to:

Driver & Fleet Manager Support

• Serve as first point of contact for driver and fleet manager technology issues including ELD questions Samsara app issues McLeod Sidekick troubleshooting and document scanning via Document Power.
• Triage document and resolve support requests; escalate to the Manager or vendor as appropriate.
• Maintain a working knowledge of each platform sufficient to walk drivers and managers through common workflows over the phone or via remote support.

Device & MDM Administration

• Assist with day-to-day ScaleFusion MDM administration device enrollment profile assignment app pushes and compliance monitoring.
• Track device inventory across subsidiaries; coordinate replacements returns and updates.
• Support onboarding of new devices for incoming drivers; ensure proper configuration before deployment.

Platform Administration Support

• Assist in administering Samsara Drivewyze Transflo and McLeod Sidekick including user provisioning configuration changes and data entry tasks as directed.
• Pull standard reports from platform dashboards (adoption compliance usage); compile data for the Managers review.
• Support BOL image capture and Document Power workflows including troubleshooting submission errors and coordinating with drivers on resubmission.

Rollout & Project Support

• Assist the Manager with subsidiary-level technology rollouts coordinating logistics tracking adoption by company and flagging driver or manager friction points.
• Support driver communications and training material preparation for new platform features or transitions.
• Maintain project tracking documents adoption dashboards and support logs as directed.

Vendor Coordination Support

• Participate in vendor calls and sprint reviews as directed; take notes and track action items.
• Submit and track support tickets with vendor partners (Samsara McLeod Drivewyze etc.) on behalf of the team.
• Maintain documentation of open issues ticket status and resolution history.

Qualifications :

A Successful Driver Technology Specialist must consistently demonstrate the companys Mission and Values.  They must have good oral and written communication skills in order to effectively interact with customers drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Driver Technology Specialist must be able to effectively manage multiple tasks simultaneously.  Finally they must be able to work a flexible schedule when needed to including weekends evenings and holidays.

Required:

• 13 years of experience in technology support fleet operations or a customer-facing technical role.
• Comfort working with mobile apps smartphones and web-based platforms; ability to learn new tools quickly.
• Strong communication skills able to explain technology steps clearly to non-technical drivers and managers.
• Detail-oriented with strong organizational skills; able to manage multiple open issues simultaneously.
• Experience in trucking logistics or transportation a plus but not required.

Preferred:

• Familiarity with ELD platforms MDM tools or telematics systems (Samsara Lytx ScaleFusion etc.).
• Experience with McLeod LoadMaster Document Power or Transflo.
• Background in helpdesk IT support or fleet technology.
• Associates degree in Information Technology Business or related field or equivalent experience.

Additional Information :

This job is an hourly position with no guarantees for career progression.  This does not mean that you will not be considered for other positions or opportunities. 

PS Logistics complies with all applicable equal employment laws including the Americans with Disabilities Act.  Qualified individuals with a disability may request reasonable accommodation from the company.

Remote Work :

No

Employment Type :

Full-time