Director, Customer Enablement
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Job Summary
The Marketing team is poised for unprecedented growth and opportunity. Were in a very unique position where weve experienced tremendous success but are far from exhausting the whitespace around us. There is a unique opportunity to join a rising organization and make a significant and immediate impact. Mark Lynch - Senior Director Demand Generation
Were seeking a Director of Customer Enablement to lead and scale Absorbs global customer education and engagement this role youll own Absorb Academyour centralized hub for customer learningand drive measurable outcomes across engagement adoption and long-term value realization.
This opportunity is ideal for a seasoned customer enablement leader with experience scaling education programs for 5000 customers in a SaaS or technology environment. You bring a proven ability to build and lead high-performing cross-functional teams and to clearly demonstrate customer enablement as a key growth and retention lever.
As both a strategic architect and visible thought leader youll guide a multidisciplinary organization spanning content development live education community events marketing and AI-enabled self-service experienceswhile confidently representing Absorbs customer education vision internally and externally.
What youll do:
Own and scale Absorb Academy as the global hub for customer education enablement and engagement
Build and evolve a comprehensive education ecosystem driving onboarding adoption retention expansion and advocacy
Design and deliver high-impact customer experiences including live training webinars community programs and flagship events
Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency
Define and communicate the ROI of customer enablement tying programs to customer outcomes and business growth
Serve as a public-facing thought leader and customer advocate elevating Absorbs reputation in the market
Lead and develop a high-performing multi-disciplinary enablement organization to support global scale
What youll bring:
10 years of experience in customer education enablement or learning programs within a technology or SaaS company
Proven experience scaling customer education programs for 5000 customers
Demonstrated success leading multi-function teams across content programs events marketing and technical documentation
Track record of measuring and proving ROI for customer education and enablement investments
Experience building and managing live events customer communities and certification programs at scale
Strong executive presence with the ability to influence inspire and communicate across all levels
Recognized industry contributor (e.g. awards speaking engagements publications or advisory roles) strongly preferred
Are you ready to become an Absorber
What we offer:
Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits generous time off comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Who are we
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customers organizations grow. We empower learners to enrich their lives workplaces and communities.
Our values are simple:
We achieve exceptional results by genuinely caring about each other and the work we do
Were united and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs job requirements and individual the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process please indicate this on your application and we will work with you to meet your accessibility needs. For any questions please contact us at
We use AI tools to support our recruitment process such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
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Required Experience:
Director
