Customer Operations Analyst

Position: Customer Operations Analyst

Location: Franklin Lakes NJ

Duration: 7 Months Contract

Total Hours/week: 40.00
*****Locals only*****

Customer Operations Analyst TEMP position

This position will research and resolve P003 Customer No Match chargeback and tracing errors and audit cleanse and update the distributor end customer cross reference (PCR) to BD SAP customer accounts to support sales trace processing in an efficient and accurate manner for all US business segments. This position is accountable to analyze reported P003 errors and issues with PCR entries to resolve issues by finding correct matches and updating the PCR in coordination with Customer Master Data Management (CMDM) Business Analytics and Contract Operations teams. Responsibilities include coordination of end customer account research and maintenance for all Top 12 Distributors as well as for reported issues from stakeholder teams.
This position will embrace standard procedures utilize systems and tools effectively and practice sound analytical judgment in their processing of end customer cross reference updates to optimize US Region results and overall financial risk.

Responsibilities
Accountable for all aspects of P003 tracing error resolution and data quality for the PCR and to coordinate corrections and updates with stakeholder teams (CMDM Business Analytics and Contract Operations)
Complete audit and cleansing of PCR files for BDs top 12 distributors and resolve PCR issues / corrections submitted by Business Analytics and Contract Operations teams
Identify data and process improvements related to corrections processed for the PCR
Partner with customer data management contracting membership and other BD teams to responsively address distributor chargeback related issues and claim processing errors
Exercise appropriate controls to ensure PCR data quality and minimize financial exposure
Efficiently research match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
Consistently practice policies procedures and processes to harmonize all aspects of matching distributor end customers to BD customer master accounts
Provide regular status and issue reporting for all PCR assignments to keep leaders informed


Qualifications
BA/BS required
2 years experience across customer account maintenance master data governance commercial contract and/or chargeback operations
Moderate Excel and MS access experience
Experience in ERP (SAP / Vistex)
Strong technical skills in MS Excel for comparison matching and analysis of customer data
Experience with MS Access and / or Qlikview are very helpful
Solid communication team work and status reporting skills
Analytical problem solver with business acumen and understanding of customer data
Able to evaluate key business drivers and develop clear solution recommendations
Ability to plan organize and manage work load and meet schedules with accurate results
Ability to work well in a matrixed team environment self-motivated and able to work independently while achieving expectations

Keywords: SAP ERP Qlikview MS Access customer account master data governance Excel PCR Customer Data.