Customer Service Representative
Job Location:
Job Location:
Frederick, MD - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description:
.
- Answers phones schedules customers and assists customers with any/all inquiries.
- Provides customer services relating to sales sales promotions installations and communications.
- Takes incoming and makes outbound calls processes credit cards offers service plans schedules appointments processes refunds.
- Manages all data entry including but not limited to utilization of emails text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
- Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
- Ensures that good customer relations are maintained and that customer claims and complaints are resolved fairly effectively and in accordance with the consumer laws.
- Follows location initiatives and proactively informs and educates customers.
- Makes recommendations and in some cases develops improvement plans in response to customer surveys.
- Follows all company policies and procedures including but not limited to safety.
- Other duties as assigned.
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Unclear Seniority
About Company
Sierra Air Conditioning, an Airtron company, offers HVAC services, including AC and furnace repair, replacement, and installation with same-day service.
