Desktop Field Technician

Project Scope:

Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support responding to helpdesk tickets providing support for the mobile device team and resolving complex tasks.

Roles/Responsibilities:

• Responding to helpdesk tickets in a large enterprise environment.
• Installing and maintaining desktop computer and server hardware and software.
• Supporting and troubleshooting peripheral equipment including specialty scanners printers and plotters.
• Performing installation and patching of Windows operating systems.
• Submitting weekly status reports to supervisor.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Preparing workstation and laptop images and deployment of devices.
• Participate in afterhours/weekends on call rotation.
• Support Audio/Video conferencing equipment.

Mandatory Skills:

1. A minimum of three (3) years experience providing technical support to end users in a fast-paced environment.
2. One year of Active Directory experience.
3. Experience with ServiceNow ticketing software.
4. Experience with Tanium or Workspace One MDM.
5. Experience providing technical support for Microsoft Windows and Office in a network environment.
6. Experience with preventive maintenance and procedures of workstations and laptops
7. Solid troubleshooting skills in desktop computer hardware and software.
8. Experience creating and improving technical documentation; documenting the system specifications and design.
9. Candidate must have excellent communication skills as they will be providing first and second level support to internal and external personnel.