Data Center RMA Supervisor

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Bridgeport 48809 Al-227

Division:Solutions
Job Posting Title: Data Center RMA Supervisor
Time Type: Full Time

POSITION SUMMARY

The Operations Supervisor is responsible for supervising labor management and planning of inbound outbound Product slotting and customer communication activities daily including labor scheduling space utilization equipment and manpower. People management responsibilities include hiring and training planning and assigning daily work conducting performance appraisals addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager the Supervisor is responsible for supervising the receiving warehousing and shipping of products in a manner consistent with company service and cost objectives.

As part of the DSV team Associates are expected to meet company objectives in the areas of performance safety and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts staff meetings to review daily/weekly work activities plan and assure continuous improvement.
Effectively keeps senior management and client representatives informed of critical issues that affect the operations
Ensures the development of systems and procedures for managing operations equipment and products in a safe and profitable manner in accordance with company policies guidelines and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the sites operating agreement with the and reports on-going cost savings measures. Provides ideas and suggestions for more efficient all client specified KPIs and complies with Quality system requirements.
Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques create programs to fairly and equitably supervise counsel and (where needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring training and professional development. Participates in performance evaluation system for recommending promotions wage increases and other HR activities.
Has overall training and evaluation responsibilities of warehouse staff.
Plans the daily work schedule by reviewing existing work orders arrival notices and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
Reviews pending jobs or trends plan for reorganization of warehouse space and needed changes in levels of supplies equipment or staffing needs.
Trains new staff in assigned duties or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate.
Keeps informed of quantity and quality of jobs being performed throughout the day providing guidance and advice as necessary.
Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems.
Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the groups overall status. Discusses ideas for improvement. Keeps staff informed of new developments.
Assists in the physical operations as needed.
Delivers results by leveraging the skills of the right people at the right time
Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
Provides ongoing growth and development opportunities for team members
Provides input and conducts annual performance reviews for team members
Supports adherence to Standard Operating Procedures (SOPs).
Supports and trains team members with adherence to SOPs (corporate and client)

SKILLS & ABILITIES

Education & Experience:

Must have a High school diploma or general education degree (GED)
3 years experience working in a logistics/distribution/relevant environment
1 year experience in a supervisory rolePreferred: Prior MHE certification / knowledge of basic MHE operation

Certificates Licenses Registrations or Professional Designations

Satisfactory completion of a forklift training program

Computer Skills:

Proficient in Microsoft Office (Excel Work and Power Point)
RF Scanners
WMS functions

Language Skills

English (reading writing verbal)
Business communication

Mathematical Skills

Basic to intermediate level to verify quantities of product count inventory or perform other duties associated with handling storing and distributing client products

Other Skills

Strong attention to detail accuracy and accomplish job tasks in a timely manner
Good organizational and personnel skills
Good communication skills written and oralGood leadership supervision and planning skillsAble to work flexible schedules including nights and weekends as required by the operation
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating fast-paced work environment.
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES

Leader of Others

Accountability

Business Acumen

Communication / Building Partnership

Developing Oneself

Developing Others

Drive for Results

Embracing Change

Problem Solving

Empowerment

Leadership Excellence

Leading Change

Problem Solving

Independent Contributor

Accountability

Communication / Building Partnership

Customer Orientation

Developing Oneself

Drive for Results

Embracing Change

Problem Solving

Professional Competencies

PHYSICAL DEMANDS

Occasionally

Bending
Frequently

Walking and Standing
Constantly

Sitting
Ability to Lift/Carry and Push/Pull

11-20 pounds
Reach above shoulder squat or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position the expected base pay range is $65000.00 $75000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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