Customer Support Specialist

Date Posted:

Country:

United States of America

Location:

US-CT-EAST HARTFORD-CTC 400 Main St BLDG CTC

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The Customer Training Center (CTC) is seeking a Customer Support Specialist (CSS) to provide broad operational and administrative support across all facets of the Business Operations team. This role supports a multinational employee and customer base engaged in maintenance engineering and business training at Pratt & Whitney.

The CSS will manage student activity using the Learning Management System (LMS) including confirming registrations assisting with enrollment resolving basic customer issues and preparing class materials for training courses. The position also contributes to daily training-center operations by supporting classroom readiness coordinating A/V needs processing printing requests and assisting with visitor intake and student badging in partnership with the frontdesk Security Officer.

In addition the CSS will assist with visitor registration create maintenance requests as needed by facilities leadership help organize community engagement events and provide general administrative support essential to CTC operations. This is a high visibility opportunity to interact with all levels of RTX and external customer leadership and therefore requires exceptional communication skills and personal demeanor.

What You Will Do :

• Act as the primary administrative specialist for CTC Business Operations Team which includes Customer support and Student services Facilities/asset management business services and strategic projects

• Manage and input visitors into the Visitor Registration System (VRS)

• Work in the Learning Management System (LMS) to confirm student registrations resolve basic customer issues and produce printed class materials

• Ensure training-center readiness including daily classroom checks and A/V support for customers

• Provide front desk support such as student ID verification badging wayfinding and troubleshooting

• Apply continuous improvement tools and participate in continuous improvement initiatives to enhance customer satisfaction

• Maintain clear proactive communications with Customers and CTC Team Leadership

• Coordinate community engagement and STEM events

What You Will Learn

Career and skills development opportunities

Employee scholarship program for further education

Comprehensive health medical and dental benefits

On-the-job training and in-house/external certifications

Qualifications You Must Have:

• Bachelors Degree and 2 years of experience in a customer-facing support role performing administrative duties

Qualifications We Prefer:

• Experience interacting with and supporting leadership with scheduling and meetings

• Demonstrated proficiencies in teamwork communication customer focus and analytical thinking

• Self-starter with an interest in project management and focus on results

• Experience with continuous improvement projects specifically process improvement

• Proficiency in MS365 suite of applications including Copilot

• Interest in strategic development

Learn More & Apply Now:

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 68900 USD - 131100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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