Customer Support Onboarding Specialist

Job Overview:ThinkReservations is seeking a motivated and customer-focused Onboarding Specialist to join our Customer Success team. As an Onboarding Specialist you will play a key role in ensuring new customers have a seamless and successful experience when getting started with our products/services. Your primary focus will be to guide new customers through the onboarding process ensuring they understand the full capabilities of our solution and helping them achieve their initial Responsibilities:-Coordinate and manage the onboarding experience for all ThinkReservations products & services for new and returning clients to ensure smooth adoption of our products and services. -Complete configuration of client accounts based on their individual needs.-Collaborate with the sales operations and engineering teams to ensure configuration deadlines are met in a timely manner.-Work closely with Customer Success Managers Sales and Support teams to ensure a smooth transition through the customer journey and identify opportunities for continued customer engagement.-Conduct remote training sessions with new clients and their staff. -Occasional in-person training may be required which may require overnight travel (approximately 1 to 3 weeks of the year typically within the United States)-Identify and offer opportunities to expand client feature adoption.-Address and overcome clients unique product concerns during the Onboarding process.-Analyze training needs to recommend improvements to client training programs.-Maintain detailed records of customer interactions recording details of inquiries complaints or comments as well as actions taken. -Stay up-to-date with product updates new features and industry trends to provide the best possible customer support and guidance-Collect customer feedback on onboarding experiences and work with cross-functional teams to improve processes and resources for future customers.-Learn and master new features products services & onboarding processes as they are introduced.-Assist Manager of Customer Success with other duties as assigned-Act as the On-Call representative for after-hours customer support approximately 4 weeks per year. Preferred Qualifications:-High school diploma or equivalent-Knowledge of principles and methods for curriculum and training design teaching and instruction for individuals and groups and the measurement of training effects.-Excellent verbal and written communication skills.-Ability to multitask and prioritize tasks to meet deadlines-Excellent interpersonal negotiation and conflict resolution skills.-Problem-solving abilities with a focus on customer ThinkReservations Can Offer You:-Remote first working environment-Company Medical Insurance - We cover 100% of the employee only premium on the base plan!-Dental Vision Short Term Disability and Life Insurance available at a group rate-15 days PTO which increases throughout your tenure!-Paid Sick Time that is accrued per bi-weekly pay period -8 Paid Company Holidays-Bereavement Voting and Parental Leave-Access to 401K Company Plan-Equipment stipend to help you set up your home office!-A company provided computer with any associated technical equipment such as keyboard mouse external monitor etc.