Customer Service Representative
Job Location:
Muhlenberg County, KY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is a remote position.
We are seeking a friendly professional and customer-focused Customer Service Representative to join our this role you will serve as the primary point of contact for customers addressing inquiries resolving issues and ensuring a positive customer experience. The ideal candidate has excellent communication skills problem-solving abilities and a passion for delivering exceptional service.
- Respond to customer inquiries via phone email chat and social media.
- Resolve customer complaints and provide appropriate solutions promptly.
- Maintain accurate records of customer interactions and transactions.
- Process orders returns exchanges and account updates.
- Identify customer needs and recommend suitable products or services.
- Collaborate with internal departments to resolve customer concerns.
- Meet or exceed customer satisfaction response time and performance metrics.
- Follow company policies procedures and quality standards.
- Continuously develop product knowledge to help customers better.
Required Skills:
High school diploma or equivalent required; Associates or Bachelors degree preferred. 1 years of customer service live chat support call centre help desk or technical support experience preferred. Excellent written communication grammar and typing skills. Strong problem-solving and conflict-resolution abilities. Experience using CRM help desk or live chat platforms such as Zendesk Intercom Freshdesk Salesforce LiveChat or HubSpot is a plus. Ability to multitask and manage multiple customer conversations simultaneously.
