Customer Service Representative
Job Location:
Exeter, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
About Us
FHC is a growing family-owned company established in 1999 and we invite you to be part of our team. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experience while adhering to federal and state guidelines. We maintain safety protocols that meet or exceed required standards and proudly serve a diverse portfolio of clients across both public and private sectors.
Job Summary
Were hiring exceptional Customer Service Representatives for a Federal role offers the chance to make a meaningful impact while working in a professional fast-paced environment. *Candidates must reside in GA NC or TX (Remote) Local candidates in-office role.
*Candidates must be eligible to obtain a Public Trust clearance which may require U.S. citizenship. Employment is contingent upon the successful completion of a background investigation consistent with federal Public Trust requirements which may include a credit check.
Project Hours of Operation: Monday Friday 8:00AM -9:30 PM EST
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide exceptional customer service to clients via phone email and chat
- Answer client inquiries and resolve issues in a timely and professional manner
- Answer inbound calls and make occasional outbound calls answering general questions and/or updating account information.
- Operate multiple applications databases and computer programs..
- Adhere to FHC performance Key Performance Indicator Expectations.
- Provide feedback to management regarding concerns and trends
Required Experience:
Unclear Seniority
