Customer Service Rep

Are you ready to elevate your career in a thriving industry QDI Surfaces a trailblazer in the flooring business is on the lookout for a vibrant and talented Customer Service Representative to join our bustling Tucson showroom. This role though non-supervisory is a pivotal part of our innovative sales team offering a dynamic mix of responsibilities to keep you engaged and excited

The job functions would include but not limited to:
Answer incoming calls regarding pricing/availability product questions/uses and general inquiries from our customers providing superior customer service

Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.

Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.

Service companys existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means

Assist in completion of customer files including but not limited to: Client Information sheets tax exempt certs (Form 5000) Credit card authorization forms and maintaining records by scanning and filing.

Communicate with the sales team regarding customer inquiries and leads including follow-up.

Greet customers and the team as they come into the showroom or via inbound phone calls

Be able to present the QDI product line and answer questions from customers

Specific marketing projects assigned by GM or Operations Manager

Attend industry related networking events when necessary

Maintaining sample room and updating sample inventory

Suggest improvements to the overall process

Successful candidates will have the following:

• 3-5 years in customer service preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance with good attendance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook Word and Excel
• Recent college grads encouraged to apply
• Ability to pass mandatory background check and drug screening.

Pay: ***Depends on experience***

Benefits:

• Full health insurance benefits after 90 days
• 401K after 1 year
• PTO
• Employee discounts on all QDI Materials

Job Type:Full-time - Monday thru Friday 7am to 4pm alternating Saturdays 8am to 1pm

Work Location: QDI Surfaces Phoenix branch 2633 N 24^th Drive Phoenix AZ 85009

Work Remotely:No

Company Website:

How to Apply:

Ready to make a lasting impact Send your resume and cover letter and let your journey with QDI Surfaces begin to

In college or college grad Are you currently exploring the waters of the interior/exterior design industry and unsure of the path you want to take Send a cover letter detailing how you may be a fit for our company along with your current resume to and let us see if we can be a future employer for you as the potential for advancement here at QDI Surfaces is limitless!