Customer Service Bilingual Portuguese

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Assist users with account management contest participation and technical troubleshooting.
• Provide clear and accurate explanations of fantasy sports rules scoring systems and gameplay mechanics.
• Resolve customer issues such as login problems transaction disputes or lineup errors with empathy and efficiency.
• Escalate complex or unresolved issues to the appropriate department or supervisor when necessary.
• Maintain up-to-date knowledge of current sports seasons fantasy contests and promotional offerings.
• Accurately document customer interactions and resolutions in the CRM system.
• Adhere to call center performance metrics including handle time quality assurance standards and customer satisfaction goals.
• Contribute to team success by sharing insights identifying process improvements and supporting peers.

Qualifications :

• High school diploma or equivalent
• Must be Bilingual in Portuguese & English
• Ability to type 35 words per minute
• Minimum of one year of customer service experience
• Strong written communication skills

Additional Information :

We will supply equipment but to work from home you must have:

• Excellent Internet connectivity:
  • Internet access speeds of at least 5 Mbps upload and 30 Mbps download the faster the better!
  • In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free secure place to work.

This role is US based. You must live and work in the US at all times during employment. 

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

Yes

Employment Type :

Full-time