Customer Insights & Analytics Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

CaterpillarsBuilding Construction Productsdivision is hiringa Customer Insights and AnalyticsManagerforour Services Innovation & CustomerInsightsorganization!

Role Summary:

WhatYoullDo (JobDuties)

WhatYou Have (CoreSkills)

• Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.

• Effective Communications:Understanding of effective communication conceptstoolsand techniques; ability to effectivelytransmit receive and accurately interpret ideas information and needs through the application ofappropriate communicationbehaviors.

• Decision Making & Critical Thinking:Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness toidentifyandmaintainfocus on key success factors for the organization.

• Relationship Management:Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with clients vendors and peers.

Top Candidates Will Also Have

• Creative Experience:Knowledge of the approaches tools and techniques for promoting creative original thinking and ability to apply it to a variety of business situations.

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

• Vendor/Supplier ManagementExperience:Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers ( service providers contractorsconsultantsand suppliers).

• Digital MarketingExperience:Knowledge of processes techniques and platforms of digital marketing; ability to implement or manage digital marketing programs.

Additional Information

• Up to 20% travel.

• Locations for this position are Cary NC Peoria IL or Desford UK

• Relocation assistance available.

• Sponsorship or ISE are not available.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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