Customer Experience Manager

Job Title: Customer Experience ManagerSummary:Under the direction of the Store Manager has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and Customer Experience Manager will act as a liaison between various departments including the cash office customer service and returns. They must be able to handle customer inquiries while providing solutions in the best interest of both BrandsMart USA and the customer. The CEM must be able to communicate with multiple departments buyers management and retail store personnel to find resolutions for customer and Responsibilities:Efficiently and accurately controlling cash handling operationsRecord till overages and shortagesPreparing tills for the following dayPreparing bank depositsMaking change order depositsCashier Operate cash terminals and verify purchase price Process payments Clean and maintain cash office Detect common signs of shop lifting theft and other security risks and promptly communicate potential problems to store management Returns Knowledge of BrandsMart USA return and exchange policies Handle all customer inquiries quickly in a courteous and efficient manner Must be able to provide a solution with minimum supervision In specific locations receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center Customer Service Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner. Assist customers with delivery related inquiries Must be able to provide a solution with minimum supervisionRequired Education Experience and Certifications:2 years cash handling experience in a retail environmentHigh school diplomarequiredCollege degreepreferredRequired Skills and Competencies:Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices repair orders faxed requests and similar written English language writing skills for completion of orders request (intercompany and faxed requests) and other necessary correspondence as may be in spoken English (or another language as may be required for a specific location) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend math skills including multiplication additionsubtractionand division necessary to verify amounts and costs of merchandise and quantities as may be to grasp and lift or otherwise move goods weighing up to fifty pounds ata distance of manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orderstransfersand customer to stand and continuously perform essential job functions with minimal direct supervision for a complete selling shift which can be as much asa ten and one quarter hours with as much as two thirty minute meal breaks and three fifteen minute above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.