Conversational AI with CCaaS

Programmers.io

Job Location:

Sunrise, FL - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:

1. 8 years of commercial software development experience.

in developing and hosting solutions using Java Python in cloud platforms preferably GCP.

and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design NLU/NLP modeling intent and flow orchestration webhook integrations speech-to-text/text-to-speech.

secure resilient cloud infrastructure on major cloud services provider using services such as GKE Cloud Run Cloud Functions Pub/Sub Apigee and BigQuery implementing IAM VPC design encryption multi-region high availability and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

implement and optimize CCaaS solutions including ACD (Automatic Call Distribution) skills-based routing dialer omnichannel capabilities and campaign management ensuring scalable secure and compliant contact center operations.

experience in leading integrations and migrations leveraging CCaaS APIs and telephony capabilities including CRM/CTI integrations webhooks SIP/WebRTC security configuration and transition from legacy contact center platforms to Cloud based solutions.

with Agile development Continuous Integration and Continuous Delivery including working knowledge of various tools in the CI/CD pipeline (using Maven Salt Git Jenkins) DevOps and Observability.

in designing & developing API services Micro services-based architecture using frameworks like Spring Boot or Vertx.

on experience with Kafka Relational and/or NoSQL databases.

in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

of data structures algorithms design patterns web technologies (HTTP Apache) and familiarity with Unix/Linux

understanding of cloud security architecture Encryption and OAuth.

proactively beyond the obvious for continuous improvement opportunities.

and communication: lead teams and collaborate with stakeholders so strong leadership and communication skills are essential.

communication skills with the ability to influence at all levels across functions from both technical and non-technical perspectives alike.

Key Responsibilities:

1. Proficient in developing and hosting solutions using Java Python in cloud platforms preferably GCP.

2. Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design NLU/NLP modeling intent and flow orchestration webhook integrations speech-to-text/text-to-speech.

3. Architect secure resilient cloud infrastructure on major cloud services provider using services such as GKE Cloud Run Cloud Functions Pub/Sub Apigee and BigQuery implementing IAM VPC design encryption multi-region high availability and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

4. Architect implement and optimize CCaaS solutions including ACD (Automatic Call Distribution) skills-based routing dialer omnichannel capabilities and campaign management ensuring scalable secure and compliant contact center operations.

5. Have experience in leading integrations and migrations leveraging CCaaS APIs and telephony capabilities including CRM/CTI integrations webhooks SIP/WebRTC security configuration and transition from legacy contact center platforms to Cloud based solutions.

6. Experience with Agile development Continuous Integration and Continuous Delivery including working knowledge of various tools in the CI/CD pipeline (using Maven Salt Git Jenkins) DevOps and Observability.

7. Experience in designing & developing API services Micro services-based architecture using frameworks like Spring Boot or Vertx.

8. Hands on experience with Kafka Relational and/or NoSQL databases.

Required Skills:

Primary: Contact Center Data (Schema) GCP Java Backend/API Genesys Data Engineering

Secondary: Data Engineering Gen AI development ML

Job Summary: 1. 8 years of commercial software development experience. in developing and hosting solutions using Java Python in cloud platforms preferably GCP. and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions i...