Director, AI Strategy and Program Management

The Role

You will serve as the strategic operating leader for ServiceNows Enterprise AI organization: the person who runs the operating cadence decision mechanisms governance forums and value-realization discipline that let the org move fast on AI and prove what its worth. This is not a delivery-pillar role it is the Director who scales the strategy governance portfolio-management and business-value practices needed to run AI responsibly across ServiceNow. You will bring Chief-of-Staff-style operating rigor executive communications and portfolio-wide visibility arent supporting skills here they are the job.

What you get to do

• Establish and run the operating cadence for Enterprise AI strategy planning execution governance and value realization.
• Build executive-ready mechanisms for prioritization decision making risk review roadmap alignment and cross-functional accountability.
• Prepare leadership communications executive narratives decision memos operating reviews and customer-facing materials for Digital Technology.
• Create clear forums agendas inputs outputs and follow-through mechanisms across AI Value Steering Committee AI Technical Council monthly & quarterly business reviews and customer-facing events.
• Ensure teams stay aligned around shared priorities owners milestones risks and measurable outcomes.
• Build and mature the Measure and ROI pillar of AI Control Tower in partnership with finance and cross-functional AI Champions.
• Establish portfolio-level visibility into AI initiatives investment expected value adoption quality operational readiness risk and realized impact.
• Partner with risk compliance security legal privacy and finance on the internal AI governance strategic roadmap.
• Help leaders decide what to fund scale pause retire mediate or consolidate across the enterprise AI portfolio.

Qualifications :

To be successful in this role you have:

• 12 - 15 years of experience in strategy and operations enterprise transformation AI management consulting product operations or program leadership.
• Experience operating at senior manager or director level in complex enterprise technology environments.
• A demonstrated ability to lead complex cross-functional initiatives from strategy through execution.
• Strong executive presence and the ability to influence senior leaders across technical business finance risk and product organizations.
• Experience building operating models governance mechanisms planning cadences executive reporting or strategic program offices.
• Strong analytical and business judgment connecting technical initiatives to measurable business outcomes.
• The ability to bring clarity to ambiguous problems and drive accountability across distributed teams.
• Strong cross-functional influence skills leading primarily through credibility and relationship capital.
• Excellent written and verbal communication including executive narrative and decision framing.

JV20

For positions in this location we offer a base pay of $199100 - $348400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time