Content Coordinator

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do but never at the expense of our values. Theres no denying our work is demanding both in volume and pace but were up for the challenge. We love the balance of hard work and fun so youll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued rewarded and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You arent afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you arent afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

Were better together: A bright driven person like you and an industry-leading powerhouse like BAL Its a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in peoples lives. Come be a part of something special where you can have an impact and be valued just for being you!

In addition to competitive pay a discretionary annual bonus and a supportive team-oriented culture we offer an outstanding benefits package that includes medical dental vision disability and life insurance sick time unlimited vacation and 401(k) with company match.

OVERVIEW:
Under the direct supervision of the Content Manager the Content Coordinator is responsible for organizing creating and maintaining legal content resources across multiple platforms. The Content Coordinator role works closely with other members of the Knowledge Management department to deliver accurate high-quality content to internal and external stakeholders. The role requires strong attention to detail the ability to follow structured processes proactive communication and ongoing development of subject-matter expertise.

PRIMARY RESPONSIBILITIES (Under the supervision of the Content Manager):

• Conduct thorough research on industry-related topics to ensure accuracy and depth in content creation.
• Write and edit immigration processing outlines communication templates intake questionnaires and workflows for external clients.
• Develop user guides manuals tutorials FAQs SOPs and documentation standards to ensure consistency and usability.
• Complete defined routine or standardized tasks using templates checklists and established specifications.
• Digest detailed and multi-step instructions to complete specific content configurations accurately.
• Implement quality control processes to review content for accuracy completeness grammar style and clarity; ensure work is self-reviewed prior to hand-off.
• Collaborate with subject matter experts to validate content accuracy and alignment with requirements.
• Communicate proactively clearly and thoughtfully regarding task status progress and risks; share updates in a structured manner.
• Offer ongoing support to users to maximize the effectiveness and adoption of the knowledge base.
• Regularly communicate content updates and improvements to relevant stakeholders.
• Collaborate with other departments to ensure knowledge management systems integrate effectively into workflows.
• Assist with data mapping and support knowledge document automation initiatives.
• Apply feedback consistently and demonstrate steady growth in knowledge accuracy and professional capabilities.

QUALIFICATIONS:

• Bachelors degree or foreign equivalent in Technical Writing English International Studies Communications or related field.
• Proven experience in content coordination content management or a similar role.
• Excellent written and verbal communication skills.
• Strong writing and editing skills with the ability to convey complex concepts in clear concise language.
• Detail-oriented with a strong focus on accuracy quality and consistency.
• Ability to follow structured processes and multi-step instructions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to prioritize work manage deadlines and take ownership of assigned tasks.
• Familiarity with document management systems and collaboration tools.
• Previous experience working in U.S. immigration or global mobility preferred.

WORKING CONDITIONS:

• Able to maintain a sedentary position for up to 90% of the work day
• Able to type and grasp grip push and pull file drawers and doors
• Able to walk and climb stairs or use an elevator to coordinate with other departments
• Able to bend stoop kneel and/or stand to access files and documents
• Able to lift up to 25 lbs of files and/or boxes
  
  

Note: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required and are not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race color national origin religion gender gender identity or expression age disability alienage or citizenship status marital status creed genetic predisposition or carrier status sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services the event a recruiter or agency submits an unsolicited resume or candidate without an agreement BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes including those submitted to hiring managers shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner please forward your contact information to

Required Experience:

IC