Consumer IT System Support Analyst

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

JOB RESPONSIBILITIES:

• Identify triage and resolve Tier 1 issues related to systems processes and business support.

• Review analyze and evaluate business systems and user needs.

• Manage multiple competing priorities while consistently meeting deadlines.

• Communicate effectively and professionally with users and management at all levels.

• Collaborate with analysts and leadership to analyze and resolve routine and recurring issues.

• Translate business requirements into detailed functional specifications and work plans.

• Serve as a subject matter expert for repeatable processes.

• Continuously acquire and apply knowledge of systems and business processes.

• Create and maintain documentation for system functionality processes and procedures.

• Participate in and support Consumer Loan projects to drive departmental improvements.

• Actively contribute to crossfunctional projects and initiatives with leadership.

• Support training efforts and advanced analytic workshops as needed.

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an is subject to change based on manager discretion.

NOTE: Internal Associates working in a remote capacity may be considered for this position.

EDUCATION:

4-year college degree preferred.

EXPERIENCE:

• 3-4 years of experience in an analytical student loan technical problem-solving or project management position.

• Some experience with database concepts and simple query language (SQL) preferred

• Some experience with report writing tools Crystal reports (Business Objects) preferred

• Some experience with project management on small to medium projects preferred

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

• Problem Solving

• Business Math

• Oral communications

• Written communications

• Decision Making and Critical Thinking

• Accuracy/Attention to Detail

• Initiative

• Project Management

• Managing Multiple Priorities

• Working with MS Office

• SQL experience preferred

Starting Salary Range for this role: $47k-65k Annually DOE

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.