Client Services – ECM Manager

Position Summary

The Client Services ECM Manager leadsOmatochisEnhanced Care Management (ECM) services. This role ensures ECM members receive complianttimely and coordinated care in alignment with payer and regulatory requirements.

The ECM Manager is accountable for team performance documentation quality and audit readiness across the ECM program.

Essential Duties and Responsibilities

ECM Program Leadership

• Lead ECM service delivery and oversee daily team operations.

• Ensure ECM services meet payer county and regulatory standards.

• Maintain consistent performance across all ECM caseloads.

Team Supervision & Coaching

• Supervise Senior Care Managers and Care Managers.

• Provide coaching guidance and workload management.

• Address performance gaps and escalate concerns as needed.

Documentation & Compliance

• Ensuretimelycompletion of care plans assessments andrequiredECM documentation.

• Partner with QA & Compliance leadership to resolve findings.

• Maintain audit-ready ECM records.

Cross-Functional Coordination

• Partner with Intake Scheduling and Operations to support ECM enrollment and continuity.

• Coordinate with Revenue Operations to supportaccuratedownstream billing.

• Escalate systemic risksimpactingECM performance.

Required Qualifications

• Minimum 7 years of experience in care management or healthcare services

• Prior experience leading ECM care coordination or similar programs

• Strong knowledge of regulatory and payer requirements

• Proven peopleleadership experience

Preferred Qualifications

• Experience with California ECM programs

• Familiarity with EHR and care management platforms

• Experience in audit or compliance-sensitive environments

Skills and Competencies

• Clinical-adjacent leadership and judgment

• Team management and coaching

• Documentation and compliance discipline

• Data-informed decision making

• Clear written and verbal communication

Physical and Work Conditions

• Combination of office and remote work

• Prolonged periods of sitting and computer use

• Occasional in-state travel

• Reasonable accommodations providedin accordance withapplicable law

Workweek Compensation and Benefits

This is a full-time salaried a comprehensive benefits package including medical dental and vision coverage; paid time off; holidays; andadditionalbenefits consistent with company policy.

Compliance and Legal Notices

Omatochiis an equal opportunity employer. Employment is at-will and may beterminatedat any time with or without cause or notice consistent with applicable law. This positioncomplies withCalifornia pay transparency requirements.