Office Manager — Client Engagement & Operations (On-Site)

Join Our Team in Angleton

Are you ready to advance your career with a company that values your contributions and offers a pathway to growth Were excited to present an opportunity at our Angleton office as a full-time employee.

About Us

Visiting Angels is the nations leading provider of non-medical senior home care services. Our mission is to offer compassionate care that enables seniors to live independently in the comfort of their homes. As part of our team youll be making a difference in the lives of families and communities every day.

Why Join Us

• Meaningful Work: A rewarding job where YOU make a real impact!
• Comprehensive Benefits: Including Paid Time Off Dental and Vision Insurance Flexible Holidays and a 401(k) plan.
• Growth Opportunities: Advance within your role and the company.
• Competitive Compensation: Salary base plus bonus pay.
• Supportive Environment: We providethe resources you need to succeed.

Compensation & Benefits

• Base salary
• Performance bonus
• 401(k) with employer match
• Dental and vision insurance
• Up to 4 weeks PTO 1 week sick leave
• Schedule flexibility for lifes demands

Growth & Culture

• Documented 5-level career ladder (L3 L5)
• Direct access to owner/executive director
• Meaningful work real impact on clients daily
• Small team your contributions are visible
• Home care experience actively developed
• Stable growing two-location operation

Job Summary

This role requires outcome ownership. You will not be directed step-by-step. You will be given clear goals and the authority to achieve them. If this sounds like the right fit read on.

You will report directly to the Owner/Executive Director.

Key Responsibilities

• Client & Caregiver Relationships (60%)

  • Own client satisfaction from intake through ongoing care
  • Build and maintain trust with clients and their families
  • Serve as primary point of contact for client concerns
  • Conduct care plan reviews and regular client check-ins
  • Manage caregiverclient compatibility and relationships
  • Resolve scheduling conflicts and care disruptions promptly
  • Participate in on-call rotation for after-hours coverage

  Operations & Referral Development (40%)

  • Support referral relationships with hospitals and discharge planners
  • Conduct new caregiver interviews and onboarding coordination
  • Maintain compliance accuracy on authorizations and care plans
  • Oversee scheduling function and shift coverage protocols
  • Coordinate with onboarding manager on compliance timelines
  • Manage CRM accuracy and client/caregiver documentation
  • Identify and escalate operational issues before they become crises

We want you to apply with clear expectations. This role is not remote it requires physical presence with clients caregivers and referral partners. It is not a 9-to-5 with no after-hours responsibility; home care is a 24/7 business and on-call rotation is real. It is not a task-execution role where someone will direct every step. If you thrive when given a goal and the autonomy to achieve it this role was built for you.

Required

• 3 years in home care healthcare or high-relationship service
• Demonstrated ability to own outcomes not just complete tasks
• Experience managing client or customer relationships independently
• Comfortable having difficult conversations with clients and families
• Strong written and verbal communication skills
• Proficient in scheduling software and CRM platforms
• Responds to urgent situations with calm and decisive action

Strongly preferred

• Prior home care agency experience in scheduling engagement or compliance
• Familiarity with home health authorization and care plan processes
• Experience building referral relationships with healthcare facilities
• Associates or bachelors degree in healthcare business or related field
• Experience supporting or leading a small administrative team