Client Service Manager Miami, FL

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

Position Location: This role supports our Miramar Florida branch location which serves customers throughout the greater Miami Florida area.



Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you

Our Smart Buildings help to create efficient safe adaptable and responsible environments. Our aim isntjust about improving buildings; its about creating perfect places that improve peoples lives.



Transform the everyday with us!



Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. Youll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Client Service Manager you will:

Manage assigned service agreement accounts driving to a financial target and outstanding customer satisfaction and retention
Balance time between on-site customer interactions and back-office responsibilities
Develop account strategies to achieve the customers business goals leveraging the companys entire service and product portfolio
Develop service delivery plans with the customer to provide service agreement scope of work
Identify customer needs and make prioritized recommendations for service agreement adds upgrades and escalations
Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
Maintain excellent organizational and interpersonal skills

Additional Qualifications/Responsibilities
You will make an impact with these qualifications:

Basic Qualifications:

High school diploma or state-recognized GED
3 years of on-the-job experience working within:
The Building Technology industry
Engineering HVAC or Building Automation system
Experience using Microsoft Office and business software systems
Must be 21 years of age and possess a valid drivers license with limited violations; must meet eligibility requirements to participate in Siemens fleet vehicle program
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:

(Automation specific)Demonstrated experience in demand-side energy services or Certified Energy Manager
Associate degree from a two-year/technical college or bachelors degree
5 years of experience in the building technology industry