Change Manager

Wits Solutions Inc. (WITS) is a SBA certified Small Disadvantaged Business with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal State Local and commercial customers. At WITS we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.

Job Description:-

Security Clearance:-

• Tier 2 or Tier 4 (Moderate/High Risk Public Trust)

Certification Mandatory:-

• ITIL v4 Foundation certification or equivalent certification

Key Responsibilities:-

• The Change Manager supports DFCs Change Management process which follows an Enterprise Review Board (ERB) and Change Control Board (CCB) governance model.
• This role ensures IT changes are planned assessed approved implemented and reviewed in a controlled manner to minimize risk to operations.
• All changes shall be managed tracked and documented in ServiceNow.
• The Contractor shall ensure adherence to approved change windows risk classifications and documentation standards.
• Prepare change documentation including scope impact analysis risk assessment and back-out plans.
• Support ERB/CCB operations by facilitating review meetings and coordinating approvals.
• Manage standard normal and emergency changes in accordance with DFC policy.
• Communicate approved changes to impacted stakeholders.
• Coordinate implementation activities during approved change windows.
• Verify successful implementation and service stability post-change.
• Execute back-out plans if adverse impacts occur.
• Provide metrics on change volume success rates and emergency changes.
• 4 years of experience with Change Management/Change Control Board processes (standard normal emergency changes).
• Proficiency with ServiceNow Change Management module or Hands-on experience designing or operating configuration management processes or CMDB solutions in an enterprise environment.
• Knowledge of ERB/CCB governance models.
• Strong communication and coordination skills.
• Working knowledge of ITIL v4 particularly Configuration Management Change Enablement Incident Management and Continual Improvement a plus.