CDL Support Tech. Position 01282

Title: CDL Support Tech

State Role Title:Admin and Office Spec III

Hiring Range: $43050 - $49507

Pay Band: 3

Agency: Department of Motor Vehicles

Location:CDL/NDR Work center - DMV HeadquartersRichmond VA.

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a CDL Support Technician. This position supports DMVs compliance with federal and state regulations for driver licensing and CDL programs. This role is responsible for providing customer support by managing driver history records processing medical certifications military skills test waivers and handling CDL disqualifications or cancellations. The technician conducts research to resolve discrepancies in driver records and ensures participation in national programs like CDLIS and NDR. By maintaining accurate records the technician contributes to highway safety and regulatory compliance.

The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!

Minimum Qualifications

Strong research and analytical skills to resolve discrepancies in records
Effective verbal and written communication for collaborating with internal teams external agencies and stakeholders
Ability to work independently apply regulations and make decisions based on policies and federal guidelines
Attention to detail and accuracy in managing records while handling multiple tasks
Proficiency in Microsoft Word and other Microsoft Office applications for documentation and reporting
Experience providing customer service and working with internal teams and federal agencies to resolve complex record issues and ensure compliance
Experience collaborating with teams to manage records and maintain operational consistency
Experience communicating with internal and external stakeholders to resolve inquiries and ensure accurate recordkeeping.
Experience handling multiple tasks in a fast-paced detail-oriented environment

Additional Considerations

Knowledge of CDL regulations including FMCSR and REAL ID requirements
Proficiency in DMV systems (CSS CDLIS NDR SPEXS) for managing and updating records

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities individuals with disabilities Veterans and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.