Call Center Representative

Harris County

Job Location:

Houston, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Position Description

About Harris County Flood Control District:

The Districts core mission is to mitigate the risk of flooding in Harris County which boasts a population of over 4.7 million and includes the City of Houston the fourth largest city in the United States. The Districts responsibilities extend to approximately 1500 channels spanning nearly 2500 miles over 60 regional stormwater detention basins covering more than 10000 acres and several wetlands mitigation banks such as Greens Bayou.

What you will do atHarris County Flood Control District:

The District is seeking a professional detail-oriented candidate for the Call Center Representative role who will be responsible for performing a wide range of administrative secretarial and clerical duties for the Citizen Service Center in accordance with the Districts mission to maintain the Infrastructure.

Essential Functions and Duties:

Citizen Interaction & Service Requests

Take phone calls from citizens who have complaints against the District.
Research complaints and forward them to the appropriate office or personnel for resolution.
Start/close out service requests and deliver resolution details for complaining citizens as needed.
Create service request status reports.
Communicates with the general public and various governmental representatives.

Document Preparation & Communication

Compose type edit letters memos reports and other confidential documents using a personal computer and word processing software.
Prepare and/or proofread a wide variety of reports letters and memorandums from drafts or verbal instructions.
Review outgoing materials for grammar spelling required signature and conformance with established policies and procedures.

Records Files & Data Management

Create update/purge and maintain files according to departmental guidelines and procedures protecting confidentiality where necessary.
Update various internal reports collect and compile data and perform follow-up as necessary.

Review & Compliance

Review reports projects and purchase order details.

Additional Responsibilities and Duties

Review and route for approval the On-Call Consultants invoices.
As needed attend seminars conferences workshops recertification or other training programs.
Assist with department or District projects as needed.
Assume additional responsibilities as required adapting to the Districts evolving demands responsibilities needs and objectives.

Harris County is an Equal Opportunity Employer
If you need special services or accommodations please call or email.

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

Education:

High school diploma or G.E.D. equivalent from an accredited college or university

Licensure:

Valid Class C Texas Drivers License.

Knowledge Skills and Abilities:

Protect and maintain confidential information.
Demonstrate professionalism effective communication and proper grammar in all interactions with coworkers the public and external representatives.
Work independently and as part of a team taking ownership of tasks and performing well in an office environment under tight deadlines and pressure.
Apply strong organizational and time management skills to prioritize schedule and complete multiple tasks or initiatives efficiently.
Read comprehend and apply written policies procedures instructions and safety notices; accurately record notes and complete required forms.
Identify prioritize and solve problems using sound judgment including performing simple mathematical calculations.
Helpful to have knowledge of SharePoint and Adobe Acrobat.

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.

Preferences

Experience:

Minimum of four (4) years of verifiable experience in customer service and/or secretarial/administrative support or a related field.(preferred)

Language:

Bilingual skills in English/Spanish.(preferred)

General Information

Position Type Hours and Salary:

Regular Full-Time Non-exempt
40 hours per week
Salary: To be discussed at interview

Location:

Property Management 9900 Northwest Freeway Houston Texas 77092

Physical Demands and Environmental Exposure:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Frequent sorting filing shelving and handling documents books files file drawers and related materials and equipment are required for clerical operations standing walking and prolonged sitting for extended periods of time.
Occasional stooping bending reaching lifting and carrying items up to 15 pounds ascending/descending stairs.
Work is performed indoors in a normal office environment with acceptable lighting temperature air conditioning and noise levels.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Required Experience:

Unclear Seniority

Position DescriptionAbout Harris County Flood Control District:The Districts core mission is to mitigate the risk of flooding in Harris County which boasts a population of over 4.7 million and includes the City of Houston the fourth largest city in the United States. The Districts responsibilities e...