Call Center Operator Call Center PRN

The call center operator will answer incoming calls to PBX and physicians answering service and processes them accordingly. Monitor alarms and handle emergency codes for hospital. Prioritize calls for physicians and patients. This role is on-site at Womans Hospital. Remote work is not available.

Requirements:

• High school diploma or equivalent.
• Two years telecom answering service or call center experience.
• Two years customer service-related experience and basic PC knowledge.

Responsibilities:

• Answers all calls in a friendly manner using the proper greeting as trained per type of incoming call.
• Determine the callers need and offer the best solution to help the caller.
• Calls will be transferred information given or a message will be taken electronically in accordance with the specific training given.
• Upon notification of an emergency situation the operator will contact the code teams and follow code procedures.
• Contact physicians to relay messages electronically in accordance with procedures trained.
• Each message is treated as a legal document with recordings and audits every 12 hours. Fast typing is required to get complete and accurate information.
• Contact and relay messages to physicians using the correct procedure in accordance with individual doctor instructions.
• Use the electronic system to communicate pertinent physician information including temporary instructions doctors locations etc.
• Work well with team mates and communicate information to co-workers.
• Complete the message information immediately after conveying messages to physicians. Ensure all messages are delivered to physicians in a defined time period or escalate.
• New staff member will be required to work each shift for a few days during the first few weeks to understand how all shifts work and the impact they make on the whole team.
• Hurricanes inclement weather situations and staff shortages due to sickness training or vacations may offer extra work if available.
• New staff member will know their schedule 6 weeks in advance and will never work the same holiday 2 years in a row unless requested.
• Be on time or early put a smile in your voice for every call be detailed get along with the team members and you will be an asset to this great team.

Schedule:

PRN - Nights

Shifts ranging from 10:00 PM -8:00 AM

Pay Range:

Hourly/Non-Exempt

$16.00 - $20.03; based on work experience

A Work Experience with Purpose

Womans is one of the largest specialty hospitals in the country dedicated to the care of women and infants.Nationally recognizedfor exceptional patient care innovative programs and a supportive work environment we consistently exceed state and national benchmarks for patient satisfactiona reflection of our commitment to those we serve.

Were home to Louisianas largest delivery service and perform thousands of procedures annually including over 8500 surgeries and 35000 breast procedures. Womans was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence and were honored to be named one of Modern Healthcares Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patientsand to one anotherevery day.

For more information or to contact our recruiting team email us at.

Womans Hospital is an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation age disability genetic information veteran status national origin gender identity and/or expression marital status or any other characteristic protected by federal state or local law.

Required Experience:

IC