Lead ProjectProgram Manager Call Center Ops Support

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T we empower leaders to drive change in a fast-evolving connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Lead Project/Program Mgmt - Call Center Ops Support

(Customer Care Operations Support Data & Analytics)

Overview

Werelooking for aLead Project / Program Managerto drive transformation across ourCustomer Care Operations Support is not a traditional PM the intersection ofdata business intelligence and executionpartnering acrossOperations Product Data and Technologyto turn insights into real scalable you thrive in fast-moving environmentscanbring clarity to ambiguity and love turning data intoactionthis role is built for you.

WhatYoullDo

Drive End-to-End Program Delivery
Lead complex cross-functional initiatives from concept through executionensuring alignment to scope timeline budget and business outcomes.

Turn Data into Action
Translate analytics and insights into clear strategies prioritized roadmaps and measurable business impact.

Lead Cross-Functional Execution
Act as the central connector across business and technical teamsaligning priorities dependencies and execution plans.

OptimizeCustomer Care Operations
Identify opportunities to improve CX efficiency and performance through analytics automation and scalable solutions.

Own Planning & Governance
Manage project intake planning resource allocation reporting and governance to ensure delivery excellence.

Manage Risk & Solve Problems
Proactivelyidentifyrisks remove blockers and drive resolution across stakeholders and teams.

Communicate at the Executive Level
Deliver clear concise updates insights and recommendations to senior leadership.

Influence Without Authority
Lead through influencealigning diverse stakeholders and mentoring teams to drive outcomes.

Top Must-Have Experience

• Proven success leadinglarge-scale cross-functional programswith measurable business impact
• Strong ability totranslate strategy into execution(roadmaps prioritization delivery)

• Experience working indata-driven environments(analytics BI operations or CX)

• Exceptionalstakeholder management and communication skills

• Demonstrated ownership ofend-to-end delivery(risk dependencies governance execution)

• Ability tooperateinambiguous fast-paced environmentsand drive clarity

Preferred Background

• Experience supportingCustomer Care Operations or Customer Experience organizations

• Exposure tobusiness intelligence analytics or automation initiatives

• Familiarity withAgile Waterfall or hybrid delivery models

• Track recordof influencingsenior leadership and cross-functional teams

Why This Role Stands Out

• High-visibility role withdirect impact on customer experience and operational performance

• Opportunity tolead transformation initiatives at scale

• Work at the intersection ofdata strategy and execution

• Partner withsenior leaders across the business

Minimum Qualifications

• Bachelors degree (or equivalent experience)

• 5 years of experience inproject/program management operations or analytics-driven roles
• Experience in e-Commerce B2C and Consumer/Customer focused companies is highly desirable.

• Certifications (PMP Agile etc.) a plus

Bottom Line

Ifyoureabusiness-minded program leaderwho can connectdata strategy and executionand want to drive meaningful transformationthis is a high-impact opportunity.

Call to action

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility. Apply today!

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring promotion and other employment decisions remain merit-based and free from discrimination on the basis of race color religion religious creed national origin ancestry age sex sexual orientation gender gender identity gender expression physical disability mental disability pregnancy medical condition genetic information marital status citizenship status military status veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.