Call Center Manager
Job Location:
Job Location:
Jackson, MO - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
16 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Job Summary
Serves as a patient access expert to provide recommendations to improve workflows and enhance the scope and future trajectory of the Call Center and Referral Center. Responsible for managing the processes of the department to ensure that complete and accurate demographic and financial data is captured in a consistent and timely manner that EPIC workflows are consistently reviewed as they pertain to the clinic that communication and education is consistently shared with staff to optimize EPIC functionality within BMG ClinicsEnsures consistency in delivering services efficiently timely and with high quality to all locations and physicians. Ensures that all federal and state compliance requirements are met. Strives to reach and maintain department goals at the highest standard in all areas of responsibility. Takes initiative to improve processes and strives for positive customer outcomes. Leads by example. Maintains quality training and system enhancements within the department. Performs all other duties as assigned.Responsibilities
- Responsible for managing the day-to-day operations planning measuring and execution of the call center and areas as assigned including but not limited to: scheduling of outpatient services receipt of paper and electronic physician orders/referrals etc..
- Oversight to training and education to all schedulers and physician referral representatives.
- Evaluates the performance of department personnel and initiate recommendations for personnel actions such as promotions and disciplinary actions. Manage call center and referral center team members and coordinate resources activities and personnel associated within BMG Clinics.
- Strategic planning education and oversight to the centralized call center and referral center covering BMG Clinics.
- Develop and implement cross-training program for key positions with continuous monitoring of training efforts in the call center and referral center areas.
- Building and performs monthly education sessions for call center and referral center staff for continuous education.
- Participation in the formulation and maintenance of continuous programs for the orientation training and career development of staff.
- Performs staff audits to ensure staff are utilizing applications according to optimal workflow recommendations.
- Oversight of payer website access including adding staff terminating staff access and monthly/quarterly audits to verify access capabilities.
- Oversight of all provider schedule builds and changes within the Epic system for providers.
- Works in conjunction with the leadership to verify processes and procedures are standard across BMG Clinics whenever possible.
- Supports centralized system processes in the scheduling areas.
- Performs other duties as assigned.
Specifications
Experience
Minimum Required
- 2-4 years Healthcare/Medical-Business Operations experience required
Preferred/Desired
- 2-5 plus years of hospital operational supervisory experience in a healthcare setting experience in patient access preferred
Education
Minimum Required
- Bachelors degree in Healthcare Administration Business/Management Information Systems or other Healthcare discipline is required and/or equivalent years of work experience.
Preferred/Desired
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
- Proficient computer skills. Must have interpersonal skills sufficient to effectively and cordially interact with staff patients medical staff families and visitors. Must also possess time management analytical and negotiation skills.
Preferred/Desired
Licensure
Minimum Required
- CHAA Certification through the National Association of Healthcare Access Management with 15 months of hire.
Preferred/Desired
Required Experience:
Manager
About Company
Baptist Memorial Hospitals provide compassionate, close-to-home care for patients in the Mid-South. Learn about our medical clinics and health care services.
