Business Operations Associate

About Texas EcoGrow

Texas EcoGrow (TEG) is a commercial landscaping and grounds maintenance company serving HOA communities master-planned developments and commercial properties across Austin San Antonio and Central Texas. Our tagline says it simply: We Build It. We Maintain It. We Stand Behind It. Were PE-backed by NextGen Growth Partners expanded into San Antonio in early 2026 and poised for expansion to other Texas markets.

The Role

The Business Operations Associate is a senior individual contributor who keeps the business running and makes it better. Youll own the day-to-day operational machine fleet vendor invoices onboarding cash collection system hygiene but youll also dig into our data surface problems leadership doesnt yet know about propose fixes and rebuild the processes behind them. Youre the person who notices that 12% of POs are sitting open past 30 days finds the root cause presents a recommendation to the VP of Finance and then documents the new workflow so it sticks.

The right person is composed under pressure can hold a firm collections conversation without burning the relationship writes and speaks clearly and thinks creatively about how to do things better rather than just faster. This role works closely with the VP of Finance & Admin field leadership sales and HR and is based in our Round Rock office five days a week. Its a backfill for a teammate relocating to Arizona and were moving quickly to fill it.

What Youll Own

• Cash Collection & AR: Run maintenance invoicing and collections follow-up; hold direct conversations with clients on past-due balances and negotiate resolution
• Analysis Process & Documentation: Pull and analyze Aspire data weekly open POs low-margin jobs missing invoices ticket review and present findings with recommended actions not just numbers
• Identify operational gaps (margin leakage vendor non-compliance onboarding bottlenecks billing errors) and bring proposals to leadership
• Document existing processes and re-engineer them where theyre broken; build the SOPs that let TEG scale
• Fleet & Vehicles: Track repairs with vendors manage registrations schedule and pay for tow services
  • Coordinate vehicle insurance file claims and document accidents and property damage incidents end-to-end
• Aspire (Operations Software): Run weekly ticket reviews and chase missing invoices with vendors
  • Create new opportunities for maintenance contracts and renewals
• Set up new properties users crew leaders laborers production managers and interns
• Customer Success: Be a calm professional touch on client concerns; route appropriately to internal teammates
  • Handle difficult client conversations with maturity and judgment
• Onboarding & People Ops
  • Add new hires to insurance and to Aspire so they can log hours
• Update Pipedrive from Google Drive activity records
• Sales & Bid Support
  • Track enhancement sales and bids
• Update FieldScore (internal property audits) with new properties and crew changes

What Were Looking For

• 47 years in business operations finance analytics or a cross-functional ops role ideally with direct AR/collections or vendor management experience
• Bilingual in English and Spanish able to read write and hold professional conversations (vendor negotiations client escalations internal process engineering) in both languages
• Maturity and composure comfortable holding firm conversations with clients vendors and internal stakeholders effectively diffusing conflict
• Analytical horsepower strong Excel/Sheets (pivots lookups conditional logic at minimum); able to take a messy data export and turn it into a clear recommendation
• Process mindset youve documented and improved workflows before not just executed them
• Communication writes clearly and concisely; can present findings to leadership without burying the lead
• Creative problem-solving sees around corners proposes solutions rather than just flagging problems
• High attention to detail invoices dont get missed registrations dont lapse follow-ups dont fall through
• Embodies our three core values: a committed teammate an extreme owner and someone committed to continuous improvement
• Authorized to work in the U.S. and willing to work on-site in Round Rock five days a week

Preferred

• Experience with Aspire Pipedrive or comparable field-service / CRM platforms
• Background in landscaping construction home services or another field-services industry
• Exposure to PE-backed or high-growth environments

Compensation & Benefits

• Competitive base salary (commensurate with experience)
• Health dental vision insurance
• PTO accrual (12 days) 9 paid holidays
• Tight-knit team real ownership and a front-row seat to a fast-growing company