AV Support Manager IT Service Desk

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporate-funded technology certifications and robust employee recognition and appreciation programs.

We are seeking a AV Support Manager - IT Service Desk to join our team. This position is located in Washington DC and it is a hybrid role. The AV Support Manager is responsible for managing and delivering enterprise audiovisual services supporting government facilities conference rooms executive meetings and missioncritical events.

Key Responsibilities

• Oversee daytoday AV support operations across government facilities.
• Support executivelevel meetings events and highvisibility briefings.
• Coordinate AV system testing troubleshooting preventative maintenance and upgrades.
• Manage AV vendor relationships and escalation activities.
• Provide technical guidance and training for AV tools and collaboration platforms.
• Maintain and update AV documentation procedures and user guides.
• Track AV system performance metrics and report service effectiveness.

Required Experience

• 7 years supporting enterprise AV systems
• 3 years supporting AV services in a government or regulated environment
• Experience supporting executivelevel or missioncritical meetings

Required Certifications

• Certified Technology Specialist. CTSI or CTSD (Installation or Design)

Required Technologies

• Enterprise AV systems (conference room hardware displays microphones cameras)
• Video conferencing platforms (Microsoft Teams Rooms Zoom Webex)
• AV ecosystems (Crestron Extron Poly or equivalent)
• Networkconnected AV technologies and troubleshooting concepts

If you thrive on solving complex problems and building meaningful connections wed love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills attention to detail business correspondence proficiency and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.

DVS has a zero-tolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998.

Required Experience:

Manager