Automotive Service BDC Representative

Company: Fixed Ops Staffing
Job Type: Full-Time
Location: Multiple Opportunities Available
Compensation: $38000 - $65000 Annually
Based on Experience Appointment Volume Customer Follow-Up Performance CSI Bonus Structure and Dealership Compensation Plans

Join the Fixed Ops Staffing Talent Network

Fixed Ops Staffing partners with leading automotive dealerships throughout the Southeast to connect top fixed operations professionals with outstanding career opportunities.

We are actively seeking experienced Automotive Service BDC Representatives for current and future dealership opportunities.

Whether you are a Service BDC Representative Appointment Coordinator Service Call Center Representative Customer Care Representative Service Scheduler or dealership professional with strong phone follow-up and customer communication skills wed like to connect with you.

Responsibilities

Handle inbound and outbound service calls texts emails and appointment requests.

Schedule service appointments for maintenance repairs recalls diagnostics warranty work and customer-pay opportunities.

Follow up with customers regarding declined services recommended maintenance missed appointments unsold repair recommendations recalls and retention campaigns.

Confirm appointments and help improve show rate appointment volume and customer retention.

Use dealership CRM DMS service scheduling tools texting platforms and phone systems.

Communicate professionally with customers Service Advisors Service Managers Technicians Parts Department and BDC leadership.

Help manage online service leads website requests manufacturer leads and customer inquiries.

Support service lane efficiency by gathering accurate customer vehicle and appointment information.

Maintain accurate notes and follow-up records in dealership systems.

Provide a positive professional and customer-focused experience.

Follow dealership manufacturer customer communication and privacy procedures.

Qualifications

Previous automotive BDC service BDC call center customer service or dealership experience preferred.

Strong phone email text and customer communication skills.

Ability to schedule appointments handle follow-up and manage multiple customer conversations.

Customer-focused mindset with strong attention to detail.

Ability to work in a fast-paced dealership or call center environment.

Strong organization follow-up and time management skills.

Experience with CRM DMS scheduling tools texting platforms or phone systems preferred.

Ability to work well with Service Advisors Service Managers BDC Managers and dealership staff.

High school diploma or equivalent required.

Valid drivers license may be required depending on dealership.

Preferred Experience

Experience with domestic import luxury high-volume service BDC sales BDC call center and customer care environments is welcomed.

Candidates with backgrounds in:

Service BDC
Automotive BDC
Appointment Scheduling
Customer Care
Call Center Operations
Service Follow-Up
Declined Service Follow-Up
Recall Campaigns
Customer Retention
Dealership CRM / DMS Use

are strongly encouraged to apply.

Opportunities Available For

Service BDC Representative
Automotive BDC Representative
BDC Representative
Appointment Coordinator
Service Appointment Coordinator
Customer Care Representative
Service Call Center Representative
Service Scheduler
Customer Retention Representative
BDC Agent

Why Join Our Talent Network

Access to dealership opportunities with respected dealer groups

Confidential career representation

Competitive compensation packages

Opportunities with domestic import luxury high-volume and growing dealerships

Career advancement opportunities

Relocation opportunities may be available

Opportunities ranging from single-point dealerships to large automotive groups

No cost to candidates

Apply Today

If youre an experienced automotive Service BDC representative or customer-focused dealership professional interested in exploring current or future opportunities we encourage you to apply today.

Our recruiting team will review your background and contact you regarding opportunities that align with your experience income goals location preferences and career objectives.