Associate Product Manager, Membership

QUALIFICATIONS:
TRUE JOB TITLE: Associate Product Manager Membership

REQUIRED QUALIFICATIONS

• 1 years of product management or relevant experience with one or more core product functions: conducting user research collecting requirements writing user stories or delivering new capabilities to end users.
• 1 year experience with membership or subscription services and DTC purchasing flows.
• Experience collaborating with and aligning cross-functional stakeholders.
• Clear communication skills in a variety of forums and styles (e.g. written presentation)
• Excellent organization and prioritization skills

PREFERRED

• Familiarity with subscription lifecycle concepts (e.g. funnel optimization renewal cancellation churn drivers)
• Exposure to agile product practices and iterative releases
• Experience contributing to reusable capabilities used by multiple teams or brands
• Experience coordinating with external vendors (e.g. ticketing validation release support)

RESPONSIBILITIES:
The Associate Product Manager Membership is responsible for specific user journeys in the membership flow (e.g. registration subscription purchase renewal cancellation).

Youll work cross-functionally with Marketing Engineering Design Growth and Customer Experience teams to optimize key lifecycle flows. Youll partner with brand product teams to ship improvements quickly while building requirements and measurement designed to be reusable across brands.

JOB RESPONSIBILITIES

• Work cross-functionally to establish and optimize registration and subscription capabilities across brands
• Partner with engineering to ensure seamless integrations and user flows across our identity stack and product experiences
• Synthesize user needs business goals and data insights into clear product requirements
• Use experimentation analytics and qualitative feedback to inform decisions
• Write clear PRDs user stories and acceptance criteria
• Build and maintain a prioritized backlog of feature requests and enhancements
• Partner with vendors to advocate for bug fixes and feature improvements and ensure timely delivery
• Help define success metrics focused on conversion and churn reduction
• Communicate tradeoffs and progress to cross-functional stakeholders