Senior Staff Product Manager, AI Platform

About the team

The AI Platform team owns the foundational inference layer that every AI experience on the Now Platform depends on. How models are served routed and optimized across regions and deployment environments including data centers hyperscalers and regulated segments. The team sets ServiceNows multi-model strategy and unit economics and drives the AI model strategy and transitions that underpin the platforms cost performance and flexibility at enterprise scale. This is not a zero-to-one product role its a scale role: enabling enterprise-wide AI deployment and customer success across every ServiceNow AI implementation on a team that is actively growing to meet increased demand.

About the role

This is a rare seat for an agentic AI product leader: full end-to-end ownership of the inference layer that powers AI across an enterprise platform used by thousands of customers not a single feature or model but the infrastructure economics and vendor strategy behind all of them. Youll operate at the intersection of technology and business strategy shaping how open-source and third-party models are selected integrated and optimized for cost efficiency across some of the most complex regulated environments in the industry. ServiceNows cross-vendor multi-model approach and scale as a top enterprise AI adopter offer a front-row seat to how the AI inference landscape is evolving with the influence to shape that strategy company-wide rather than execute someone elses roadmap.

What youll own

• Strategy and roadmap for the AI inference layer end-to-end across every region and deployment environment ServiceNow operates in.
• Third-party and open-source model availability selection and integration including performance latency and integration agility trade-offs.
• Inference economics: shaping cost-per-token and unit economics as usage volume scales.
• Vendor and partnership decisions behind the model layer including build-vs-buy calls and hyperscaler relationships.
• Model strategy and transitions across data center hyperscaler and regulated-environment deployments including data sovereignty requirements.
• Cross-functional execution alongside the existing AI Platform product team as the group scales to meet growing enterprise demand.

What Success Looks Like

You enable ServiceNows AI strategy at scale keeping model integration cost optimization and regional/regulatory rollout moving without becoming a bottleneck for the business or its customers while continuously improving inference cost-efficiency as volume grows.

Qualifications :

• 10 years of product management experience recent hands-on experience shipping agentic products. 
• Deep technical fluency in inference technology: model serving GPU economics and latency/throughput trade-offs.
• Solid understanding of data sovereignty requirements and how they shape deployment decisions across regulated markets.
• A track record of vendor partnerships and build-vs-buy decision-making at scale.
• Demonstrated ability to operate independently on ambiguous company-level problems.
• Proven skill influencing senior stakeholders without formal authority.
• Comfort working cross-vendor across a multi-model multi-hyperscaler environment.

Nice to Haves

• Prior experience partnering directly with hyperscaler platforms on AI infrastructure strategy.
• Experience shipping AI products or platforms into regulated or highly compliance-sensitive customer environments.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time