Billing Coordinator

The Billing Coordinator will play a vital role for the professional execution of collections activities and related Billing and AR responsibilities working closely with our President Controller and other leaders to ensure accurate and timely billing and collections for all completed services and projects. They will also be responsible for each account that requires special handling to achieve successful collection outcomes ensuring customer satisfaction including customer account research and fulfilling customer requests.

Responsibilities

• Manage and maintain customer billing and collections including following and improving processes and implementing standards.
• Handle telephone and electronic communication performing collections on past due accounts receivable.
• Implement and monitor payment plans
• Responsible for call and correspondence activity and chargebacks
• Responsible for quality assurance monitoring
• Assist with special requests for both internal and external customers
• Contact customers as needed to resolve account issues related to their invoices
• Document activity and maintain follow up on all accounts
• Respond to customer AR calls with regards to account inquiries
• Provide documentation to customers requesting invoices statements etc.

Qualifications Skills and Background

• Minimum 3 years experience in an office environment performing commercial Billing and AR collections activity data entry or other computer-based and detailed intensive work required
• Strongly prefer prior commercial construction or contractor collections experience.
• Knowledge of billing procedures and collections techniques
• Must have knowledge of collections and ability to work in a fast-paced environment.
• Must be proficient in Microsoft Office (Word Excel etc.)*particularly Excel
• Previous experience with Viewpoint Spectrum a plus
• Have a working knowledge of FDCPA and GLB Privacy Act as well as Liens and Lien Waivers.

• Strong attention to detail and high level of accuracy
• Ability to maintain a high level of confidentiality and professionalism
• Excellent organizational skills
• Be able to work as a team and independently
• Must be comfortable working with set goals and KPIs
• Ability to produce results in a fast-paced and challenging environment
• Display critical thinking skills with the ability to think outside the box

Why Choose Us

FSSI is an industry leader throughout the region for Building Automation and HVAC. The leadership has a combined 100 years in growing businesses in the MEP space and are very well respected among their customers and competitors.

Compensation and Benefits

• We offer a very Competitive base pay depending on experience and qualifications
• Medical Dental Vision Life and Disability Insurance
• 401k with 4% company match
• Generous PTO and paid holidays

FSSI is an equal opportunity employer considering all applicants for employment regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability sexual orientation genetic information or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.

Required Experience:

IC