Appointment Coordinator

Seidel Hyundai is seeking a detail-oriented and customer-focused Appointment Coordinator to join our team in Reading this role you will be the first point of contact for our service customers efficiently managing service appointments and ensuring a seamless and positive experience from scheduling to completion. You will collaborate closely with our service department to optimize workflow and support customer satisfaction.

Responsibilities

• Manage incoming service appointment requests via phone email and in-person.
• Schedule and confirm vehicle service appointments ensuring optimal allocation of service resources.
• Maintain accurate appointment records and update customer information in the dealership management system.
• Communicate effectively with customers regarding appointment reminders service updates and follow-ups.
• Coordinate with service advisors and technicians to resolve scheduling conflicts and prioritize urgent repairs.
• Assist in promoting service specials and upselling relevant maintenance services.
• Provide excellent customer service to enhance the overall client experience at Seidel Hyundai.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Previous experience in an automotive service environment or customer service role preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to work effectively both independently and as part of a team.
• Professional and friendly attitude with a customer-first approach.

Benefits

• Competitive hourly rates
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.
• Employee discounts on vehicle purchases and services.
• Comprehensive health and wellness benefits.
• 401K Retirement Program

About the Company

Seidel Hyundai is a trusted automotive dealership located in Reading PA committed to delivering high-quality vehicles and outstanding service to our customers. Our team values integrity professionalism and a passion for automobiles. We strive to create an environment where employees can grow and thrive while providing a superior customer experience.