Apple MAC Support Specialist

Tuknik Government Services LLC a Koniag Government Services company is seeking an Apple MAC Support Specialist to support TGS and our government customer in Phoenix AZ. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Apple MAC Support Specialist will provide on-site client hardware and software desk-side support and remote client support for teleworkers ensuring minimum user downtime. Provide high-quality customer care with every interaction by successfully applying effective customer service problem-solving and troubleshooting skills accurate call-handling procedures incident management communication skills and standard operating procedures. This support will be in Phoenix AZ but will also support the bureau Functions Responsibilities & Duties may include but are not limited to:Apple MAC Support:Requires technical knowledge of Mac OS Snow Leopard through current OS (Tahoe) including future OS releases including but not limited to:System Admin controlsSTIG compliance configuration and documentationNetwork SettingsInterfacing with Post Production workflow servers such as Linux based Lumaforge as needed with BLM network. Ability to bind Macs to BLM Active Directory configuration and connectivityIntune integration for enterprise MAC managementTechnician shall learn new Mac OS systems as released and consult with BLM Media Staff on best plan for upgrading to latest OS when needed following all DOI regulations and and support BLM Media Staff on configuration of Mac Non-Linear Editor systemsThe ability to interface Mac OS computers with Hardware/Software for fully functional Non-Linear Media Editing System including but not limited to:Adobe Creative Cloud Suite (Premiere Media Encoder After-effects Photoshop etc.)AJA Video/Audio I/O CardsWaveform/Vector ScopesSerial Digital RoutersLarge HD/HDR/4k Video Display MonitorsHigh Fidelity Audio Monitors/SpeakersComply with DOI Mac OSX Security Policy (STIG)Windows and other Desktop Support Functions:Proficient in desktop Tier 2 troubleshooting installing software and hardware from network images vendor sites and DFS pathsAbility to support Windows operating systems (WIN 11)Experience supporting iOS and Android-based mobile devicesExperience troubleshooting network and printer issuesClient technologies include Microsoft Windows and iOS operating maintain and closeout scheduled video teleconferencing lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during task order performance by the Contracting Officers Representative to specify the location(s) quantity and timeline requirements of the refresh requirements.) Implement a standard methodology and provide and maintain installation standards and procedures (STIGS images etc.) that ensure properly configured systems; continuity of user operations; fully-functional applications; and train users to successfully operate new systems and maintain comprehensive images to ensure that all images contain current and up-to-date software applications all applicable patches and the latest drivers. Ensure that images comply with prevailing Federal and customer policies and :Associates Degree in a computer related field Bachelors degree :At least 3 years of desktop and computer peripheral support/troubleshooting Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352