AI Success Manager, West
Job Location:
Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 140000 - 200000
Yearly Salary:
Posted on:
26 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
About the Role:
As an AI Success Manager (AISM) you will serve as the primary post-sales point of contact accountable for platform health. The AISM is a hands-on role where you will lead and orchestrate successful implementations and long-term customer engagements making our customers wildly successful. You will be responsible for ensuring efficient technical deployment delivering proactive strategic guidance and building then delivering against joint success plans and EBRs. AISMs collaborate closely with Account Executives AI Outcomes Managers Solution Architects Support and R&D on scoped engagements.
You will:
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live through renewal ensuring clarity on expectations timeline and services budget for all stakeholders.
- Create and execute joint success plans and EBRs that drive additional adoption deepen engagement and result in measurable business value.
- Provide overall program management.
- Develop communicate and execute tailored project plans; facilitate cross-functional collaboration across delivery operations and technical teams.
- Provide a blend of technical guidance and strategic partnership acting as escalation manager when necessary.
- Monitor and report on deployment progress customer adoption and satisfaction metrics.
- Proactively identify risks or blockers and drive resolutionescalating internally when appropriate.
- Guide and document improvements for onboarding processes playbooks and best practices.
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
About you:
- 35 years of experience in technical deployment implementation management technical customer success or technical account management of SaaS products for enterprise customers.
- Strong understanding of software development life cycles and methodologies including Agile and DevOps practices.
- Familiarity with cloud platforms (AWS GCP or Azure) and related services. Certification preferred.
- Excellent analytical and problem-solving skills with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
- Strong organizational project management and communication abilities.
- Proven experience serving enterprise clients in strategic consultative and tactical hands-on roles.
- Experience with process documentation playbooks and continuous improvement initiatives.
- Solutions-oriented mindset; trusted advisor with the capability to own escalations.
- Capable of handling ambiguity and thriving in a fast-paced environment.
Location:
- This role is hybrid (4 days a week in our San Francisco or Mountain View office)
Compensation & Benefits:
The standard OTE range for this position is $140000-$200000 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
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AI-First Mindset at Glean:
At Glean AI fluency is core to how we work and were committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process youll complete a brief AI-focused exercise or discussion so we can understand how you think about design and use AI to drive impact in your role. Feel free to reference any tools platforms or workflows you use today prior Glean experience isnt required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location the General Data Protection Regulation (GDPR) California Consumer Privacy Act (CCPA) or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our . By submitting your application you are agreeing to our use and processing of your data as applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking Submit Application I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement and I agree to the terms.
Required Experience:
Manager
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
