Admissions Operations Coordinator

As a member of the admissions team this position is directly responsible for ensuring data entry and integrity for all mail application materials inquiries and applications for all of Adlers Campus locations.

Education/Experience:

• Bachelors degree required
• 1-3 years of experience in higher education operations or admissions environment preferred
• 1-3 years of experience using CRM programs (Salesforce Slate Blackboard etc) preferred

Knowledge/Skills/Abilities

• Strong working knowledge and experience with database management preferably Salesforce
• Strong computer skills with standard programs such as Microsoft Word Powerpoint Excel Access and Outlook Qualtrics (or other survey systems)
• Excellent attention to detail with a high degree of accuracy in work output.
• Professional and friendly in-person and phone presence
• Excellent organizational and follow-up skills
• A strong alignment with the mission and values of the Adler University

Essential Duties & Responsibilities:

• Maintain inquiry and applicant data within Salesforce ensuring data accuracy and integrity
• Process applications transcripts and supporting documentation in accordance with established workflows and timelines
• Perform GPA calculations and review academic records to support admissions evaluation
• Create organize and maintain applicant files including transfer credit documentation and file completion tracking
• Conduct data collection analysis and data cleanup to ensure consistent and reliable admissions data
• Monitor application volume track status and maintain operational reporting using Salesforce dashboards and reports
• Review application materials for completeness and prepare files for admissions advisor Director and/or committee review
• Maintain the admissions inbox in Microsoft Outlook including monitoring inquiries routing messages and ensuring timely responses
• Document communications and support workflow coordination within Salesforce
• Assist with reporting tracking and process improvement initiatives to enhance admissions operations efficiency
• Manage monitor and own the Letter of Recommendation back-end process from adding additional recommenders sending weekly reminders to applicant recommenders flagging incorrect contact information for advisors and maintaining the integrity and delivery of all applicant reference materials
• Assist in creating and managing workflows and actions in Qualtrics software to collect surveys and data from applicants for reporting including but not limited to post-event surveys withdrawal surveys and post-advising session surveys. Ensure proper delivery and data entry into the applicants profile in CRM.

Perform additional duties as assigned by the Associate Director

Salary Range: $45000.00 - $52000.00

Universal Core Behaviors:

Commitment to Adlers Mission

• Acts with personal integrity honesty compassion. and integrity in all professional responsibilities.
• Aligns professional actions with Adlers commitment to community-rooted education research and impact.
• Contributes to a culture that advances health well-being and community connection locally and globally.
• Respects and values colleagues and community partners.

Accountability and Excellence

• Demonstrates results-oriented focus and commitment to quality.
• Consistently meets deadlines and delivers work of high professional standard.
• Prioritizes service and responsiveness.
• Seeks opportunities to improve efficiency effectiveness and resource use.
• Takes ownership of performance seeks feedback and accepts responsibility for actions.

Communication

• Communicates with respect diplomacy and professionalism.
• Demonstrates active listening and comprehension.
• Expresses ideas clearly and effectively in both oral and written forms.
• Keeps colleagues informed in a timely and transparent manner.

Collaboration and Teamwork

• Actively contributes to and engages with colleagues partners and communities.
• Builds relationships rooted in respect empathy and trust.
• Demonstrates curiosity courage and integrity in guiding work and decisions.
• Makes thoughtful informed decisions that balance short-term needs with long-term impact.
• Works cooperatively with colleagues to achieve collective goals.

Adaptability and Lifelong Learning

• Approaches challenges with proactive problem-solving.
• Commits to lifelong learning by continuously developing skills knowledge and effectiveness.
• Supports and adapts to evolving needs in the work environment.

Partnership with Supervisors

• Engages supervisors as partners in achieving goals.
• Fosters open respectful communication to maintain alignment and clarity.
• Seeks guidance and feedback when appropriate while demonstrating initiative and accountability.

Equal Opportunity Employer

It is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age religion race color gender gender identity sexual orientation national origin ancestry marital status physical or mental disability military status (including unfavorable discharge from the military) or any other category protected by federal state or local law.

Required Experience:

IC