Administrator

Job ID: 65734

Position: Administrator

Client: ATL - TDE

Location: 6000 N terminal Pkwy Atlanta Georgia 30320-0000

Duration: 06 Months (On-Site)

Airport EMS Technology System Administrator

The Airport EMS Technology Systems Administrator is responsible for the administration maintenance support security and operational reliability of mission-critical Emergency Medical Services (EMS) emergency communications and public safety technology systems supporting airport operations.

This position manages and supports highly available systems utilized by Airport EMS personnel emergency responders dispatch operations emergency communications centers and public safety stakeholders. The role ensures operational continuity cybersecurity compliance systems integration and technology resilience within a 24x7 airport environment.

The Airport EMS Technology Systems Administrator works closely with Airport IT Operations Public Safety leadership Emergency Management Network Engineering Cybersecurity teams vendors airlines and external agencies to support emergency response technologies and critical operational systems.

Essential Duties

Provide Tier 2 and Tier 3 operational and technical support for airport enterprise applications EMS technologies emergency communications systems and supporting infrastructure to ensure system reliability performance operational readiness and security.

• Administer maintain monitor and support airport EMS and public safety technologies systems.
• Support mission-critical applications including Computer Aided Dispatch EMS Reporting Emergency Medical Dispatch 911 Recording System (NICE) emergency notification platforms mobile technologies and emergency communication systems.
• Perform system configuration patch management upgrades maintenance and operational support activities.
• Ensure high availability and operational readiness of emergency response technologies.

Infrastructure & Operational Support

• Support servers virtualization platforms cloud services storage systems and endpoint technologies supporting Airport EMS operations.
• Monitor system performance uptime operational alerts and service health.
• Troubleshoot hardware software application and connectivity issues impacting EMS operations.
• Support integrations between EMS systems airport operational systems GIS radio communications mobile data systems and third-party platforms.
• Participate in disaster recovery business continuity and operational resilience planning.

Emergency Communications & Technology Support

• Support emergency communications infrastructure including radios dispatch consoles mobile communication devices and emergency operations center technologies.
• Coordinate support activities during airport emergencies incidents and operational events.
• Assist with technology readiness for emergency response exercises and operational drills.

Cybersecurity & Compliance

• Maintain compliance with CJIS HIPAA TSA FAA NIST and airport cybersecurity standards.
• Implement cybersecurity controls including MFA endpoint protection access management vulnerability remediation and logging.
• Participate in cybersecurity audits incident response activities and risk assessments.
• Ensure secure configuration standards for mission-critical systems.

Vendor & Project Coordination

• Coordinate with vendors contractors airport departments and external agencies on technology projects and support activities.
• Participate in airport capital improvement projects involving EMS and public safety technology.
• Assist with procurement evaluations solution assessments testing deployment and operational acceptance activities.
• Support technology modernization and lifecycle management initiatives.

Documentation & Governance

• Maintain system documentation operational procedures network diagrams inventory records and support documentation.
• Participate in change management governance operational review meetings and compliance reporting activities.
• Develop and maintain operational support standards and escalation procedures.

Customer & Operational Support

• Provide Tier II/III technical support for EMS personnel dispatch staff emergency operations personnel and airport stakeholders.
• Support field devices rugged mobile systems tablets workstations and emergency communication technologies.
• Provide training and technical guidance to operational users as needed.
• Participate in on-call rotation and after-hours operational support.

Minimum Qualifications

Education

Bachelors degree in Information Technology Computer Science Cybersecurity Public Safety Technology Emergency Management or related field preferred.

Equivalent combination of education certifications and experience may be considered.

Experience

• 3 7 years of enterprise systems administration experience.
• Experience supporting mission-critical or public safety technology systems preferred.
• Experience within EMS emergency communications or public safety environments highly desirable.
• Knowledgeable of virtualization cloud services server administration and cybersecurity operations.

Technical Knowledge A Plus

Infrastructure & Systems

• Microsoft Windows Server
• VMware / Hyper-V
• Active Directory & Azure AD
• Microsoft 365 / Azure
• Linux systems administration
• Backup and recovery systems
• Storage platforms

Networking & Security

• TCP/IP networking
• Firewalls and VPN technologies
• Endpoint security platforms
• Vulnerability management tools
• MFA and identity management
• Network monitoring systems

Airport & EMS Technologies

• CAD/RMS platforms
• EMS reporting systems
• Emergency notification systems
• Radio communications systems
• Mobile data terminals
• GIS integrations
• Dispatch technologies
• Emergency Operations Center (EOC) technologies