Account Coordinator

LMD is a full-service marketing and branding agency headquartered in Columbia Maryland. As a woman-owned small business LMD provides a wide range of fully in-house capabilities for brands and businesses at every scale including branding design content research strategy video media web and organizational change management.

We are a Change Agency. LMD has evolved with the industry for over 50 years supporting organizations in the public and private sector that want to transition rebrand or meet new goals. Helping our clients our teams and our communities create this positive change is our mission our purposeour why.

The Account Coordinator supports the federal clients account and its Account Managers by assisting with marketing contract administration financial tracking project management and account coordination activities to deliver high-quality marketing and advertising services to clients. This position primarily supports our federal client with the primary responsibility for managing the intake and coordination of local marketing requests across all four regions. This is a hybrid position with work primarily performed remotely with some requirements at LMDs corporate Headquarters in Columbia MD office.

KEY RESPONSIBILITIES

• Local Marketing Program Support
  • Facilitate and execute Local Marketing Support (LMS) requests encompassing the production and approval of deliverables and post-event attendance verification.
  • Manage the intake review and execution of client service or project requests.
  • Utilize project management tools to manage all tasks and deliverables associated with LMS requests.
  • Track progress to ensure that all componentsincluding deliverables payments and supporting materialsare completed on schedule.
  • Maintain consistent professional correspondence with clients and vendors to streamline LMS requests and technical requirements.
  • Assist in the maintenance and management of LMS request data to support reporting and data analytics.
  • Work cross-functionally within the company with vendors and with subcontractors to communicate needs produce deliverables and coordinate events for client requests and projects.
• Project Management and Account Support
  • Import process and support the management of account labor records for LMD and subcontractors.
  • Support account management and financial teams in developing contract responses and deliverables.
  • Assist in the development of comprehensive project plans and milestones to ensure adherence to client deadlines adjusting scope and timelines as necessary to optimize outcomes.
  • Report project risks and outcomes to the account management team and escalate issues.
  • Provide organizational support to team members by optimizing task queues and ensuring the integrity of project management systems.
  • Work with the account management team and other internal resources to identify document and implement new processes and/or best practices for project management financial and/or account tools.
  • Oversee and process client surveys including USCG New Recruit Surveys.
  • Capture and address client questions and seek guidance from Account Managers to resolve issues as needed.
  • Maintain organized and user-friendly systems for storing and accessing project files communications and documentation.
  • Provide direction and support to team members throughout the project lifecycle to ensure consistency and quality.

QUALIFICATIONS

• Must be a U.S. Citizen.
• 2 years of relevant work experience and B.S. and/or B.A. in marketing communications business or related field.
• Experience using Microsoft Office Google Workspace Asana Smartsheet Workamajig or other project management tools preferred.
• Client/customer relationship management experience

PREFERRED SKILLS AND EXPERIENCE

• Strong organizational and multitasking skills to provide effective support to multiple client initiatives.
• Ability to prioritize tasks and follow through to completion.
• Attention to detail to ensure client requests are fully understood and documented enabling prepared responses.
• Problem-solving skills to help address client issues and resourceful in escalating issues appropriately.
• Ability to explain products concepts and project requirements clearly and concisely to team members and clients.
• High energy and strong initiative.
• Strong written and oral communication skills.
• Thorough consistent follow-up and follow-through.
• Ability to work successfully in a fast-paced environment and meet deadlines while remaining professional courteous and helpful.
• Ability to act as a team player with account managers client team and leadership.
• Interest in data analysis.
• Adheres to office policies procedures and protocol.

JOB LOCATION(S)

• This position is hybrid Monday-Friday 9 AM-5 PM EST and may require some in-person meetings at LMDs Headquarters in Columbia Maryland.

EMPLOYMENT TYPE

• Full-time

BENEFITS
We offer a work environment that encourages personal and professional growth and a generous
benefits package:
Health Ins with HRA plan
Dental Ins
Vision Ins
Short-Term Disability Ins
Term Life and AD&D Ins
Voluntary Critical Illness Accident Hospital and Pet Insurance
Holidays (12)
Vacation Leave
Sick Leave
Personal Days
Volunteer Time Off
Bereavement Leave
Parental Leave
401(k)
Profit Sharing
FSA and DCA plans
In-person & Virtual Team Building & Training

LMD is an Equal Opportunity Employer and is subject to the VEVRAA requirements. Employment opportunities at LMD are based on ones qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race color religion sex national origin age genetic information veteran status protected veteran status disability or any other characteristic protected by law unless such disability even with reasonable accommodation prevents the applicant from being able to perform the essential functions of a job.

By applying for a position with us you agree to our participation in the E-Verify program. If you are offered employment you must provide documentation verifying your identity and legal authorization to work in the United States in compliance with federal law.

LMD will not accept solicitations from recruiters placement firms or development firms seeking to do business with LMD.


The pay range for this role is:
45000 - 55000 USD per year