3DX PLM Support engineer W2 Only
Job Location:
Job Location:
Dearborn, MI - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role: 3DX PLM Support engineer
Location: Fully onsite. Dearborn MI
W2 Position
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JD:
1. L1 / L2 Support Operations
Provide Level 1 & Level 2 support for 3DX PLM platform addressing user-reported incidents and service requests within SLA timelines
Perform incident triage prioritization (P1 P4) and resolution using ITSM tools (ServiceNow/JIRA)
Ensure minimum downtime and business continuity by timely issue resolution and escalation
2. Troubleshooting & Issue Resolution
Diagnose and resolve issues related to:
o Platform functionality (ENOVIA CATIA DELMIA modules)
o User access roles permissions and lifecycle states
o Integration failures and data inconsistencies
Perform root cause analysis (RCA) for recurring issues and implement preventive fixes
3. 3DX PLM Modules Support
Provide functional and technical support across key modules:
o ENOVIA BOM Change Management Product Structure
o CATIA / CAD Collaboration Design integration and workspace issues
o DELMIA Manufacturing / process planning (if applicable)
Ensure proper PLM workflows lifecycle management and data governance alignment
4. CAD & System Integrations
Support and troubleshoot CAD integrations (CATIA V5/V6 NX SolidWorks) with 3DX PLM
Handle PLM ERP/system integrations (e.g. SAP) and downstream applications
Resolve issues related to:
o Data synchronization
o BOM transfers
o CAD file check-in/check-out failures
5. System Monitoring & Maintenance
Monitor system logs performance metrics and user activity to identify issues proactively
Support:
o Patch deployments and upgrades
o Environment maintenance (DEV QA PROD)
Participate in system health checks and performance tuning
6. User Support & Stakeholder Coordination
Act as a primary interface with business users engineering teams and IT teams
Provide end-user guidance training and usage support
Collaborate with L3/dev teams for complex issue resolution
Top Skills:
3DX PLM MQL
Years of Experience: 8.00 Years of Experience
